Customer Experience Associate

Position Details

Location: Kamloops, British Columbia, Canada
Hours: 15
Line of Business: Personal & Commercial Banking
Pay: $22.00 - $27.21 CAD

As a Customer Experience Associate at TD Canada Trust, you will provide excellent customer service by executing a broad range of financial transactions and advising customers on banking solutions. Your role supports a positive customer experience and promotes TD’s commitment to being client‑focused and inclusive.

• Process financial transactions such as deposits, withdrawals, and bill payments in accordance with standard operating procedures and regulatory requirements.
• Assess customer needs to recommend suitable banking solutions while maintaining discretion with confidential matters.
• Respond to and resolve customer concerns using established procedures, escalating non‑standard issues as needed.
• Achieve assigned business objectives by promoting banking solutions and completing processes accurately and timely.
• Build personal connections with customers to communicate banking solutions and processes clearly.
• Contribute to a positive, diverse and equitable workplace by promoting team effectiveness and engaging in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping all team members informed about routine activities.
• Deliver quality customer experiences and recommend operational improvements to achieve excellence.

• High School diploma or equivalent, plus at least 1 year of relevant experience.
• Undergraduate degree or equivalent preferred.
• Strong administrative, organizational, planning and time‑management skills for a fast‑paced environment.
• Proficiency with MS Office (Word, Excel, Outlook) and Internet applications.
• Proactive initiative, accuracy, attention to detail, and ability to manage multiple priorities.
• Excellent interpersonal communication skills, both verbal and written, with the ability to connect calmly and courteously with diverse stakeholders.