Hotel Manager – Sutton Place Hotel

Proud to be 100% Canadian‑owned, Northland Properties’ are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well‑known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest‑growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Reports To:

General Manager

Salaried Full Time Position

The Hotel Manager at Sutton Place Hotel is responsible for leading and overseeing all key operational departments, including Rooms Division, Maintenance and Strata Owner Relations. This executive‑level position ensures the seamless delivery of Sutton Place’s luxury service standards across the property. The Hotel Manager plays a strategic and hands‑on leadership role, ensuring operational excellence, driving guest satisfaction, and fostering a culture of accountability and service excellence throughout the hotel.

The Sutton Place Hotel Revelstoke Mountain Resort is a luxury, slopeside resort offering over 200 condo‑style suites with high‑end amenities in the heart of Revelstoke Mountain Resort. The hotel sleeps over 700 persons, mixing in Strata Management, Owners and Hospitality.

• Operational Leadership:
  Oversee the daily operations of all key departments, including Front Office, Housekeeping, Concierge, Guest Services, Owner/Strata Relations and Maintenance.
• Ensure consistency and excellence in service delivery in alignment with Sutton Place’s luxury brand standards.
• Establish, implement, and monitor SOPs and service guidelines to ensure operational consistency and guest satisfaction.
• Serve as Acting General Manager in their absence, with full responsibility for hotel operations.
• Guest
  
  Experience:
  
  Champion Sutton Place’s commitment to elevated guest experiences through proactive engagement and personalized service strategies.
• Monitor and respond to guest feedback across all channels, ensuring issues are resolved promptly, professionally, and in line with luxury expectations.
• Lead innovation in guest service by identifying trends and implementing enhancements that elevate the overall experience.
• Team Leadership and Development:
  Lead, mentor, and develop a strong team of department heads and operational leaders committed to service excellence.
• Conduct regular performance reviews, provide coaching and development plans, and build a succession pipeline for key roles.
• Promote a collaborative, high‑performance culture that aligns with Sutton Place’s values of professionalism, inclusivity, and excellence.
• Financial and Business Acumen:
  Oversee operational budgets, monitor departmental expenditures, and ensure alignment with the hotel’s financial targets.
• Partner with Finance and General Manager on forecasting, cost control, and revenue optimization.
• Analyze key performance data and operational metrics to identify efficiencies, reduce waste, and improve profitability.
• Strategic Planning:
  Collaborate with the General Manager and Executive Team to set short‑and long‑term strategic goals for operational excellence.
• Stay current with industry trends and competitor practices, implementing innovative solutions to maintain a competitive edge.
• Ensure strict compliance with safety, labor, hygiene, and brand standards across all areas of the hotel.

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• 7–10 years of progressive leadership experience in luxury hotel operations, including 3+ years in a senior/executive role.
• Prior experience within Sutton Place or a comparable 5‑star property in a resort setting is preferred.
• Experience with Property Management, and specifically Strata‑Hotel management is required.

• Deep understanding of luxury service standards and refined guest expectations.
• Exceptional leadership skills with a proven ability to motivate, develop, and inspire high‑performing teams.
• Strong interpersonal and communication abilities…