Front Desk Manager - Operations Specialist

Location: Merritt

Elevate front desk service as a Front Desk Manager, focusing on operations and staff oversight. This role involves developing policies and addressing customer needs with a trained team.

As part of your duties, you will manage daily front desk operations, supervise staff, and conduct training sessions to ensure excellence in service. You'll also negotiate with clients, address concerns, and oversee events to ensure operational success and customer satisfaction.

Key Responsibilities:

• Implement policies and procedures for daily operations

• Supervising and training front desk staff

• Conduct performance reviews and establish work schedules

• Address guest complaints and assist clients with needs

• Manage events and facilitate client negotiations

Requirements:

• 1-2 years of relevant experience in management

• Certificate or diploma in related field preferred

• Strong oral communication abilities

• Detail-oriented approach to task management

• Effective customer relationship skills

Bring your expertise in management and customer service to enhance front desk operations.
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