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Job Description & How to Apply Below
Posted Wednesday, June 17, 2026 at 3:00 AM
Proud to be 100% Canadian‑owned, Northland Properties are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well‑known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest‑growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
As a Room Attendant/Guest Service Agent, you will wear many hats—from meet‑and‑greeter to problem‑defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We also encourage personal development and real career growth, which means the sky’s the limit. We know you’d love to hear about our perks—team rates and discounts at all seven of our restaurant brands are just the beginning!
With over 60 hotels (and growing!) there has never been a more exciting time to join our team. Your passion for cleanliness and eagle‑eye for detail really help to set us apart, and your commitment to friendly customer service brings our guests back time after time.
Job Requirements
No education or experience required, we will train one on one
Ability to follow instruction
Good communication skills are an asset
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Professional appearance and manners
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
Housekeeping Duties
Clean rooms according to Sandman Hotels standards
Maintain an up‑to‑date knowledge of all chemicals and cleaning products, and the correct handling procedures
Respond to guests and staff inquiries, requests and complaints in a prompt and courteous manner
Ensure all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift
Ensure all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk
Takes personal responsibility for equipment, ensuring it is operated correctly and secured at all times
Report any unusual or suspicious persons/activities happening in the area of security to the manager
Report any maintenance issues including burned out light bulbs
Check under bed, drawers, and closet for left behind articles and/or trash
Cleans sink and fixtures and restock all terry, soap, glasses, comment cards, coffee, and other amenities
Clean coffee pots when needed, ensuring pots are plugged in
Arrange furniture following use by guests
Ensure security of guest rooms and privacy of guests
Perform laundry tasks when necessary including collect, sort, transport laundry at the beginning of each shift
Remove laundry from dryers and fold immediately to prevent wrinkling
Stock linen supply room with clean linens for use for next day
Laundry to include: bed linens, blankets, Duvets/Comforters, towels & face cloths, and restaurant table linens. At end of day all cleaning cloths will also be washed, dried and folded for housekeeping needs
Small mending repairs required as needed
Guest Service Agent Duties
Provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel
Issue room keys
Answer various questions from guests and arrange transportation for guests
Respond to telephone, e‑mail, and in‑person inquiries from clients, business partners, and other parties
Compute bills, collect payment and make change for guests
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift
Check all unresolved departures
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day
Write all wake‑up call requests on specified form and enter on switchboard
Clean and tidy front desk area
Refer…
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