Sandman Hotel Guest Service Supervisor

Location: Revelstoke

Transform guest experiences as the Guest Service Supervisor at Sandman Hotel Group. This exciting role combines leadership, problem-solving, and high-quality service delivery in hospitality.

As the supervisor, you will lead your team to ensure exceptional service and the smooth operation of front desk activities. You will provide training and support to Guest Service Agents, maintain inventory, and proactively resolve guest issues while promoting luxury service standards.

Key Responsibilities:

• Oversee training for Guest Service Agents and Night Audit team members

• Supervise front desk operations ensuring compliance with standards

• Offer guidance and support to team members effectively

• Manage front office supply inventory without issues

• Address and resolve guest concerns in a timely manner

Requirements:

• Strong leadership and management capabilities

• Excellent conflict resolution and customer service skills

• Understanding of hospitality standards and systems

• Flexible availability for various shifts

• Dedication to providing luxury guest service experiences

Use your skills to enhance guest satisfaction and team performance at Sandman Hotel Group.
#J-18808-Ljbffr