General Manager, Mountain Operations

Position Summary

The General Manager, Mountain Operations is responsible for the overall leadership, performance, and strategic direction of Revelstoke Mountain Resort’s mountain operations. This role leads the safe, efficient, and high-quality delivery of all on-mountain experiences across winter and summer operations, while ensuring exceptional guest experiences, strong financial performance, and a culture of accountability, collaboration, operational excellence and meaningful guest engagement.

As a key member of the resort’s executive leadership team, the General Manager plays a critical role in shaping and executing the resort’s operating strategy and growth agenda. This leader is accountable for the performance of all mountain-based operations and works in close partnership with leaders across lodging, food and beverage, events, and village services to deliver a seamless and compelling end-to-end resort experience.

This is an exceptional opportunity for a proven mountain resort leader to join a high-growth destination resort with ambitious plans for continued investment, operational evolution, and guest experience enhancement over the coming decade.

• Operational Leadership
  • Provide overall leadership for year-round mountain operations, including lift operations, ski patrol, grooming, snow making, guest services, equipment rentals, and retail.
  • Ensure all operations are delivered safely, efficiently, and to a consistently high standard of quality and guest service.
  • Lead seasonal operating plans for peak and off-peak periods, ensuring operational readiness, service consistency, and effective resource allocation.
  • Establish and maintain clear operating standards, performance expectations, and accountability across all mountain departments.
  • With the Exec team, drive a fun and activation focused guest and team member experience across the resort.
  • Drive continuous improvement in service delivery, operating efficiency, and executional excellence.
• Leadership and Team Development
  • Lead, coach, and develop a high-performing team of department leaders and frontline teams across mountain operations.
  • Foster a culture of accountability, collaboration, engagement, and performance.
  • Oversee organizational planning, workforce planning, seasonal staffing strategies, and talent development across the operation.
  • Build leadership capability and bench strength to support current operations and future growth.
  • Maintain a visible leadership presence across the resort, particularly during peak operating periods.
• Financial and Commercial Performance
  • Own the operating budget, forecasting process, maintenance Capex and overall financial performance of mountain operations.
  • Identify and execute initiatives that drive revenue growth, improve operating efficiency, and support long-term profitability.
  • Monitor key performance indicators and operating results, and make timely adjustments to achieve business objectives.
    
    Partner with executive leadership on annual planning, business reviews, and strategic decision-making.
• Guest Experience and Community Relations
  • Champion an exceptional guest experience across all mountain touchpoints and operating seasons.
  • Use guest feedback, operational insights, and service standards to drive continuous improvement.
  • Work closely with resort leaders across hospitality, food and beverage, lodging, events, and village services to ensure an integrated resort experience.
  • Maintain strong relationships with guests, partners, and the local community, representing the resort with professionalism and credibility.
• Safety, Risk, and Compliance
  • Lead and reinforce a strong safety culture across all areas of mountain operations.
  • Ensure compliance with all applicable regulatory, environmental, and industry requirements.
  • Oversee risk management, emergency preparedness, incident response planning and with the PR team a communications plan.
  • Ensure safety systems, training, and operational protocols are current, effective, and consistently applied.
• Strategic Planning and Growth
  • Contribute to the long-term vision, operating strategy, and growth plans for Revelstoke Mountain Resort.
  • Identify opportunities to enhance…