Luxury Front Office Manager in Revelstoke

Location: revelstoke

Become a key player in hospitality as the Front Office Manager at Cabot Revelstoke Mountain Lodge, part of Northland Properties. Drive exceptional service and operational excellence at this luxury destination.
As a Front Office Manager, you will oversee concierge and front desk operations, ensuring memorable guest experiences through personalized service.

Your role includes leading a dedicated team, resolving guest concerns, and maintaining impeccable service standards across all guest interactions. Collaborate with internal departments to enhance overall guest journeys.

Key Responsibilities:

• Lead and supervise front desk and concierge operations

• Ensure VIP guest treatment and fulfillment of special requests

• Respond to escalated guest issues with professionalism

• Manage scheduling and payroll based on business needs

• Maintain accurate logs for operational effectiveness
Requirements:

• Experience in hotel front office or guest services roles

• Demonstrated ability to resolve guest-related issues

• Strong supervisory skills and team leadership experience

• Proficient in PMS and cash handling procedures

• Excellent written and verbal communication skills
Bring your passion for guest service and operational leadership to Cabot Revelstoke Mountain Lodge, ensuring every guest's stay is unforgettable.
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