Front Desk Manager

Position: Full Time Front Desk Manager Role
Location: Golden

Elevate guest experiences at Travelodge by Wyndham Sportsman Lodge in Golden, BC as a Front Desk Manager. In this full-time role, you will oversee operations, manage staff, and implement policies effectively.

You will be responsible for managing the hotel's front desk operations and ensuring high-quality customer service. This position requires a college diploma and 2 to 3 years of relevant experience. Your key tasks will include recruiting staff, conducting performance reviews, and negotiating with suppliers to ensure smooth daily operations.

Key Responsibilities:

• Develop and implement policies for operations

• Recruit, hire, and train staff members

• Conduct performance reviews for team members

• Negotiate contracts with suppliers for required goods

• Address and resolve customer complaints or concerns

Requirements:

• Two to three years of experience in a similar role

• College/CEGEP education required

• Strong organizational and leadership skills

• Ability to develop and implement business plans

• Commitment to customer service excellence

Drive operational success and enhance guest satisfaction as a Front Desk Manager at Travelodge by Wyndham Sportsman Lodge.
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