RMR Summer Volunteer- Mountain Host

Revelstoke Mountain Resort, 2950 Camozzi Road, Revelstoke, British Columbia, Canada

Revelstoke Mountain Resort (RMR) is seeking outgoing and energetic individuals to volunteer as Mountain Host. The Mountain Host role is to:

• Enhance sense of arrival at the Resort, add a welcoming atmosphere and improve the Guest’s first impressions of the Resort
• Provide useful information and directions to Guests to improve the start of their day.
• Enhance the Guest’s end of day experience by providing a friendly goodbye
• Enhance the Guest’s on-mountain experience by having a presence at various locations, providing information and guidance on Mountain, Trail conditions, Activities available, etc…
• Provide extra on-mountain safety and monitoring by having a presence at various locations to enhance and improve Guest’s safety.
• Improve the first comer’s experience by providing short, guided tour at the top of Gondola

• Create a positive first impression
• Welcome guests with warmth, approachability and genuine enthusiasm for Summer at Revelstoke Mountain Resort. Be visible, friendly and proactive at key arrival points including the base area, gondola and bus stops.
• Provide Clear and Helpful Information
  • Offer accurate directions and guidance for:
    • Gondola, Activity and Mountain Biking operating times
    • Hiking and Mountain Biking trails and closures
    • The Highline and Pipe Mountain Coaster (know how to instruct guests to get in line via wait well)
    • Food and Beverage locations and hours
    • Washrooms and first aid
    • Events happening around the resort
• Support Guest Flow and Wayfinding
  • Help manager and ease guest movement through high-traffic areas
    • Proactively reduce congestion by answering questions, directing guests to the correct lines, and helping guests locate our different activities
• Represent RMR standards and Mountain Culture
• Maintain a clean and professional appearance and model RMR’s values
• Safety-focused and guest obsessed
• Friendly, welcoming and inclusive
• Knowledgeable and calm during peak periods
• Be a proud ambassador to Revelstoke and our environment
• Enhance the End of Day Experience
  • Focus on connection at both the start and end of the guest’s journey, ensuring guests feel:
    • Welcome, informed and confident when they arrive
    • Valued, acknowledged and appreciated when they leave

• Excellent knowledge of the Mountain, Trails, activities offered, and its operations
• Being a Revelstoke local is an asset
• Passionate, Positive attitude and Supporter of RMR
• Excellent communication and people skills.
• Flexible and reliable
• Language skills an asset – English, French, German, Spanish, etc.

• Free Season pass
• Discounted lift tickets for friends and family
• Discounts at the resort’s restaurants, retail, rental, repairs outlets including pro deals.
• Free or discounted lift tickets at many other resorts
• Discounts at Sutton and Sandman hotels (employee and friends/family)
• Additional Northland Properties discounts via a Perks program with other vendors

The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Revelstoke Mountain Resort, 2950 Camozzi Road, Revelstoke, British Columbia, Canada