DoubleTree Guest Services Leader

Enhance guest journeys at Double Tree by Hilton in Kamloops as the Guest Services Manager. Drive a culture of excellence through effective team leadership and guest-centric operations.

In this full-time role, you will be at the forefront of hotel operations. As the Guest Services Manager, you will manage front desk staff and establish procedures to improve guest satisfaction. A focus on communication and problem-solving will empower your team to tackle challenges effectively.

Key Responsibilities:

• Supervise and coordinate the front desk team’s tasks

• Develop strategies to boost guest satisfaction

• Resolve guest concerns swiftly and positively

• Train new hires to maintain service standards

• Work with various departments for cohesive service

Requirements:

• Certification in hospitality or equivalent experience

• 1-2 years in customer service supervisory roles

• Strong communication and organizational abilities

• Team-oriented with attention to detail

• Experience with hotel management software is beneficial

Elevate guest services and inspire your team at Double Tree by Hilton in Kamloops.
#J-18808-Ljbffr