Assistant Front Office Manager at Sutton Place

Location: Revelstoke

Take charge of guest satisfaction as the Assistant Front Office Manager at Sutton Place Hotel, located in Revelstoke Mountain Resort. Lead the front office team while ensuring exceptional service for all guests.

Join Northland Properties, a renowned Canadian hospitality group, in this key leadership role. With a minimum of three years in Guest Service leadership, you will oversee Front Desk operations, mentor team members, and maintain high service standards. Your organizational flair and attention to detail will ensure smooth daily operations and guest feedback resolution.

Key Responsibilities:

• Review daily guest arrival information and requests

• Maximize room occupancy and revenue rates

• Coach Guest Service team members effectively

• Monitor overall Front Desk and Lobby service quality

• Handle guest complaints promptly and professionally

Requirements:

• Three years of leadership experience in a 4+ star environment

• Strong knowledge in hotel operations and training

• Exceptional interpersonal and leadership skills

• Initiative in resolving problems swiftly

• Degree/Diploma in Hospitality Management preferred

Elevate guest experiences through your leadership and service excellence at Sutton Place Hotel.
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