Front Office Lead Hotels

Position: Front Office Lead at Sutton Place Hotels
Location: Revelstoke

Elevate guest services as the Assistant Front Office Manager at Sutton Place Hotels in Revelstoke, BC. Utilize your leadership skills to enhance the guest experience in a luxury setting.

In this pivotal role, you will manage the Front Desk and Guest Services at Sutton Place, ensuring service excellence and team effectiveness. Bring a minimum of three years of guest service leadership experience in a resort environment to inspire and develop your team. Your expertise will help maintain high service standards and a welcoming atmosphere for guests.

Key Responsibilities:

• Supervise Front Desk operations and ensure guest satisfaction

• Review daily arrivals and manage guest requests efficiently

• Coach Guest Service team members for optimal performance

• Maintain cleanliness and readiness of facilities and supplies

• Handle guest complaints promptly and professionally

Requirements:

• Minimum three years of leadership in guest services

• Strong knowledge of hotel operations and training development

• Exceptional interpersonal and motivational skills

• Degree/Diploma in Hospitality Management preferred

• Proficient in MS Word, Excel, and property management systems

Lead a dedicated team to create unforgettable guest experiences at Sutton Place Hotels, Revelstoke.
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