Pre-Opening, Guest Services Manager - Cabot Revelstoke Mountain Lodge

Job Description

Posted Tuesday, August 4, 2026 at 7:00 AM

Proud to be 100% Canadian-owned,Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Job Title:

Guest Services Manager

Start Date:

October
20 th , 2026

Full Time - Salary

Salary Range: $50,000 - $57,000

Location:

Cabot Revelstoke Mountain Lodge

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Cabot Revelstoke Mountain Lodge is a luxury destination property located at Revelstoke Mountain Resort, one of North America’s most iconic year-round mountain destinations.

Known for its legendary powder, expansive terrain, and authentic mountain culture, RMR delivers unforgettable experiences in every season.

Cabot is a globally recognized leader in luxury golf, with a portfolio of award-winning destinations spanning North America and beyond. As part of the Cabot collection, Cabot Revelstoke Mountain Lodge reflects the brand’s commitment to excellence-offering elevated accommodations, thoughtful service, and immersive guest experiences that complement the natural beauty and adventure of Revelstoke.

The Guest Services Manager oversees all guest services operations, ensuring the delivery of exceptional, personalized experiences throughout the guest journey. This role leads the guest services team, manages daily operations, and works closely with internal departments to coordinate seamless service delivery. The Guest Services Manager is responsible for maintaining Cabot’s luxury service standards, enhancing guest satisfaction, and driving a culture of anticipatory service and continuous improvement.

• Oversee all guest interactions, ensuring a seamless, personalized experience from pre-arrival through departure
• Manage guest feedback, concerns, and service recovery to maintain high levels of guest satisfaction
• Ensure VIP arrivals, special requests, and personalized itineraries are executed to Cabot’s luxury standards

• Oversee daily guest services operations
• Ensure accuracy of guest profiles, preferences, and service delivery across all touchpoints
• Coordinate with Concierge, Housekeeping, Maintenance and other departments to ensure a seamless guest experience

• Lead, coach, and develop guest services team to drive engagement and service excellence
• Conduct training, onboarding, and performance management aligned with brand standards
• Foster a guest-focused culture rooted in professionalism, attention to detail, and anticipatory service

• Monitor guest feedback, service trends, and satisfaction metrics to identify areas for improvement
• Support scheduling, staffing levels, and payroll coordination
• Maintain accurate records, reports, and communication with leadership regarding guest experience and service delivery

• Previous experience in guest services, or front office roles within a hotel or resort environment
• Strong understanding of luxury service standards and personalized guest experience delivery
• Proven ability to manage guest concerns, service recovery, and high-touch interactions
• Demonstrated leadership experience, including team supervision, training, and performance management
• Strong organizational, communication, and problem-solving skills
• Flexible availability, including evenings, weekends, and holidays
• Guest-focused mindset with a passion for creating memorable experiences
• Strong problem-solving and decision-making abilities in a fast-paced environment
• Excellent communication and interpersonal skills
• High level of organization, attention to detail, and time management
• Ability to multitask and prioritize competing demands

• Complimentary Season’s Pass to Revelstoke Mountain Resort,…