Full-Time Guest Services Manager Position

Location: Revelstoke

Join Cabot Revelstoke Mountain Lodge as the Guest Services Manager, managing exceptional guest services in Revelstoke, BC. Enhance luxury experiences at this stunning mountain resort.

This full-time, on-site role offers the chance to lead the guest services department while focusing on delivering a personalized experience throughout the guest journey. The Guest Services Manager ensures that the team adheres to the highest standards of luxury service, while effectively managing guest feedback. Daily coordination with multiple departments will be essential to maintaining seamless operations.

Key Responsibilities:

• Manage all guest interactions and service deliveries

• Administer VIP treatments and special requests

• Guide the team to ensure service excellence

• Collaborate with different departments for seamless service

• Oversee training and development of guest services staff

Requirements:

• Experience in guest services or front desk roles

• Strong grasp of luxury service expectations

• Effective management and leadership skills

• Strong organization and communication abilities

• Must have flexible availability for all shifts

Lead, inspire, and shape the guest services experience at Cabot Revelstoke Mountain Lodge.
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