Cabot Revelstoke Mountain Lodge - Winter - Housekeeping - Housekeeping Team Lead

Revelstoke, BC, Canada

Team lead

Full Time – Hourly

$20.45- $ 22.55 / Hourly

Cabot Revelstoke Mountain Lodge

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Cabot Revelstoke Mountain Lodge is a luxury destination property located at Revelstoke Mountain Resort, one of North America’s most iconic year-round mountain destinations. Known for its legendary powder, expansive terrain, and authentic mountain culture, RMR delivers unforgettable experiences in every season.

Cabot is a globally recognized leader in luxury golf, with a portfolio of award-winning destinations spanning North America and beyond. As part of the Cabot collection, Cabot Revelstoke Mountain Lodge reflects the brand’s commitment to excellence—offering elevated accommodations, thoughtful service, and immersive guest experiences that complement the natural beauty and adventure of Revelstoke.

The Housekeeping Team Lead supports the daily operations of the Housekeeping Department by leading by example and ensuring guest rooms, public areas, and back-of-house spaces are maintained to Cabot's luxury standards. This role assists Supervisors with room inspections, coaching team members, coordinating daily assignments, and supporting operational efficiency. The Housekeeping Team Lead serves as a resource for the housekeeping team while helping to ensure an exceptional guest experience through quality, consistency, and service excellence.

• Lead by example and promote Cabot's service, cleanliness, and professional standards.
• Support the onboarding and training of new team members.
• Provide day-to-day guidance and coaching to Room Attendants, Housepersons, and Laundry Attendants.
• Assist Supervisors in monitoring productivity, quality, and departmental standards.
• Foster a positive, collaborative, and accountable team environment.
• Assist in communicating daily priorities, room assignments, and operational updates.

• Conduct guest room inspections to ensure Cabot's luxury standards are met.
• Follow up on deficiencies and ensure corrective action is completed promptly.
• Support quality control initiatives and brand standards.
• Ensure guestrooms, corridors, and designated areas are guest-ready at all times .
• Monitor housekeeping supplies and cleanliness standards throughout the property.

• Respond professionally and promptly to guest requests and concerns.
• Assist with VIP arrivals, special requests, and room preparations.
• Support service recovery efforts when required .
• Promote a positive and welcoming guest experience throughout the property.

• Collaborate closely with Housekeeping Supervisors, Front Office, Maintenance, Laundry, and other departments.
• Support efficient room turnover and timely room status updates.
• Report maintenance issues, safety concerns, and operational challenges.
• Assist with inventory counts and supply management as required .
• Complete additional duties and projects assigned.
• Follow and promote all company policies, procedures, and safety standards.
• Support compliance with WHMIS requirements and safe chemical handling practices.
• Help maintain a safe and professional work environment.

• Previous housekeeping experience in a hotel, resort, or hospitality environment required .
• Previous leadership, training, or supervisory experience is an asset.
• Strong understanding of housekeeping procedures, room inspections, and luxury cleanliness standards.
• Ability to lead by example and motivate team members.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Flexible availability, including mornings, evenings, weekends, and holidays.
• Ability to work efficiently in a fast-paced environment.
• Strong leadership skills with the ability to coach and support team members.
• Excellent communication skills with the ability to work effectively across departments.
• Strong guest service mindset and commitment to creating exceptional guest experiences.
• Ability to make sound decisions and solve problems in a fast-paced environment.
• High level of organization, attention to detail, and accountability.
• Ability to prioritize tasks and adapt to changing operational needs.
• Strong time-management and multitasking abilities .
• Dependable, professional, and results-oriented .
• Commitment to maintaining Cabot's luxury service and cleanliness standards.

• Complimentary Season Pass to Revelstoke Mountain Resort, providing access to world-class skiing and year-round mountain experiences.
• Comprehensive Health, Dental, and Vision benefits following eligibility.
• RRSP matching program after six months of employment.
• Opportunities for career growth and advancement within a dynamic and expanding hospitality organization.