Hotel Front Office Leadership Supervisor

Shape exceptional hotel service as a Front Office Supervisor at the Wickaninnish Inn, supporting operations and teams on Vancouver Island’s West Coast.

This Front Office leadership position supports the Front Office Manager at a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure. You will respond to guest concerns, participate in Human Resources functions, and help create a positive learning environment. The work also includes systems, budgeting, scheduling, and administrative support.

• Serve as immediate contact for guest and team member assistance
• Follow up on guest concerns as necessary
• Participate in Front Office Human Resources functions
• Assist with annual departmental budget creation and achievement
• Organize and improve guest, team member, and supply flow

• Ability to lead a world-class Front Office team
• Excellent Human Resources and guest service skills
• Knowledge of financial statements, budgeting, scheduling, and cost management
• Flexibility to work evenings, weekends, and holidays
• Valid BC Class 5 Driver’s License eligibility and clean driving experience

Use your Front Office leadership, budgeting knowledge, and guest service judgment to support Wickaninnish Inn operations.