Job specializations:
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Hospitality / Hotel / Catering
Job Description & How to Apply Below
Shape memorable stays at Sun Peaks through professional guest service, individualized connections, and proactive problem-solving in an onsite position. Comfortable shift flexibility is essential.
As a Guest Service Agent, you interact with guests throughout their stays and create an inviting arrival experience. You will anticipate needs, resolve concerns, promote resort services, and support hotel reservations. The role requires communication, computer proficiency, and a professional demeanor.
Key Responsibilities:- Provide an inviting atmosphere upon guest arrival
- Build individualized connections that encourage customer loyalty
- Anticipate guest needs throughout each stay
- Promote hotel outlets, services, and partner offers
- Direct telephone calls appropriately and professionally
- Professional demeanor and passion for exceptional guest service
- Minimum one year of front desk experience
- Excellent written and verbal communication abilities
- Strong problem-solving skills for tense situations
- Comfort working morning, afternoon, and evening shifts
Use your guest experience, communication, and conflict-resolution abilities to represent Sun Peaks throughout every hotel interaction.
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