Program Manager

About Active Care Youth and Adult Services

Active Care Youth and Adult Services (ACYAS) is a progressive, innovative organization operating residential resources for youth and adults in British Columbia. We provide trauma‑informed support services of exceptional quality within the context of a home environment.

Reporting to the Director, the Program Manager is responsible for managing all aspects of youth and/or adult resource homes. The role ensures a trauma‑informed, person‑centered approach with both persons served and employees, and oversees compliance with CARF standards, funder and company policies, and licensing standards. A valid Class 5 British Columbia driver’s license is required for transportation duties.

• Develop positive relationships with youth and/or adults, their natural support network, and stakeholders.
• Conduct assessments, develop guidelines of care, and facilitate transition and exit plans.
• Revise individualized care plans and program activities to enhance skills and support movement into alternative living situations.
• Liaise with care teams, ensuring regularly scheduled meetings are attended.
• Advise and/or recommend use of restrictive practices as part of safety plans, ensuring adherence to policies.
• Manage medication delivery, storage, disposal, staff monitoring, annual training, and report medication errors to the Program Director.
• Review files and documentation for accuracy, provide staff feedback and training.
• Ensure appropriate safety and risk management plans; staff adherence reduces incidents.
• Debrief critical incidents, review practices, and recommend changes to increase safety.
• Provide staff support through a trauma‑informed, person‑centered lens.
• Coach, mentor, and discipline staff to manage performance.
• Handle human‑resource issues: hiring, performance appraisal, investigations, discipline, grievances; hire and evaluate personnel.
• Conduct monthly staff meetings with agendas, minutes, and organizational updates.
• Arrange and conduct individual or group training to enhance staff skills.
• Model and support self‑care; attend to staff needs.
• Collaborate with Program Directors and other departments to ensure policies are adhered to and documented.
• Work with scheduling to train staff prior to assignment and consider youth and/or adult best interests.
• Participate in after‑hours rotation as required.
• Perform additional duties as directed.

• Diploma in a related human/social service field;
  Bachelor’s degree preferred.
• Three (3) years recent experience in the human services field focused on person‑centered, trauma‑informed practice.
• One (1) year in a leadership role, preferably providing direct supervision.
• Ability to pass a Criminal Record Check and Ministry of Children and Family Development.
• Class 5 Drivers Unrestricted License.
• Community Care First Aid with CPR or equivalent.
• or an equivalent combination of education, training, and experience.

• Working knowledge of program leadership fundamentals for youth and/or adults with complex needs.
• Ability to manage multiple tasks and competing priorities.
• Demonstrated ability to work with complex needs and behaviors.
• Clear and sensitive verbal and written communication skills.
• Confident coaching, supervision, performance feedback, and discipline skills.
• Ability to work independently and as part of a team.
• Strong organization, planning, and time‑management skills with follow‑through.
• Sound critical thinking, good judgement, problem‑solving, and decision‑making abilities.
• Recognizes the importance of confidentiality, privacy, and ethical decision making.

Mid‑Senior level

Full‑time

Project Management and Information Technology

Public Health