Operations Manager

Hey there!

Bird launched micromobility. Now we’re shaping its future.

We’re Bird, and we’re on a mission to transform the way the world moves one ride at a time
. Our products, services, and people share one common goal: to make cities more livable by empowering people and communities everywhere to move freely, discover new possibilities, and create a cleaner, more connected future. To cleaner air. To calmer streets. To cities built for people.

Bird is a global leader in micromobility, dedicated to shaping the future of urban movement. Our cleaner, affordable, and on-demand mobility solutions are available in over 200 cities worldwide.

We take a collaborative, community-first approach to micromobility. Bird partners closely with the cities in which it operates, leveraging our experience and safety-first technology to help them meet their shared mobility and climate goals and provide a reliable, affordable, and responsible transportation option for people who live and work there.

Our award-winning electric vehicles have empowered more than eighty-seven million rides in cities around the world and helped riders take carbon-free trips in more than 200 cities globally. And our teams are constantly pushing boundaries and challenging the status quo in pursuit of a brighter future.

Bird is on a mission to revolutionize urban mobility by providing clean, affordable, and on-demand micromobility solutions. We partner closely with the communities we serve to build transportation systems that are sustainable, equitable, and accessible.

We are seeking a strategic and driven Operations Manager to lead Bird’s operations in Kamloops, BC. This role has full ownership of the market’s performance, including P&L responsibility, operational execution, and team leadership. The Operations Manager will work closely with regional leadership to drive growth, optimize operations, and ensure Bird’s success in the city. This is a high-impact opportunity for a critical thinker who thrives in a fast-paced, data-driven environment and is passionate about building and scaling teams.

• Own and manage the full operational lifecycle of the Kamloops market, including ridership performance, fleet operations, and supply chain execution.
• Drive strategic market growth using data-driven insights to increase market share, improve operational efficiency, and execute local initiatives and campaigns.
• Recruit, train, mentor, and lead a high-performing team of full-time and hourly employees, fostering a culture of accountability and excellence.
• Serve as the primary point of contact for city officials, vendors, and third-party partners, building strong relationships to support smooth operations and community alignment.
• Identify operational challenges and implement creative, effective solutions through continuous process improvement.
• Manage financial performance by controlling costs, maintaining positive margins, and driving top-line growth.
• Collaborate cross-functionally with internal teams such as operations, marketing, and leadership to ensure alignment with broader company objectives and successful execution of local initiatives.

• 3+ years of relevant operations experience, including at least 1 year of people management.
• Demonstrated experience managing P&L and delivering measurable business outcomes in an operational or leadership role.
• Strong strategic mindset with the ability to balance long-term planning and day-to-day execution.
• Highly data-driven with proven problem-solving and process improvement skills; comfortable analyzing operational metrics to inform decisions.
• Excellent communication skills with the ability to work effectively with senior leaders, frontline teams, and external stakeholders.
• Experience managing relationships with city officials, vendors, and third-party partners.
• Strong Excel and data management skills; experience with operational reporting and optimization tools is an asset.
• Self-motivated, proactive, and able to work independently in a fast-moving environment.
• Adaptable and innovative, with a passion for continuous learning and improvement.
• Secondary School education (required).
• Valid…