Manager, Client and Case Management Services

Detailed Job Description

The BC Family Maintenance Agency (BCFMA) is responsible for the client-centric administration of child and spousal maintenance services for British Columbians, offering supports that strengthen families, so that they may achieve their full potential and secure the best possible future for their children. We are committed to promoting equity, anti-racism and multi-culturalism, addressing social and health issues such as mental health and poverty, and providing services that make communities safer.

We strive for lasting and meaningful reconciliation through Indigenous-specific community recognition, outreach, and relationship building efforts.

BCFMA is committed to reconciliation with Indigenous Peoples, honouring the Provincial commitment to the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), the , and the Truth and Reconciliation Commission’s (TRC) Calls to Action. Through fostering respectful and collaborative relationships with Indigenous partners and stakeholders, BCFMA delivers on government’s priorities.

The BC Family Maintenance Agency is looking for an experienced Manager, Client and Case Management Services to join our team in Kamloops.

The Manager, Client and Case Management Services reports to the Director, Client Services and Operations. This position identifies the necessary resources for the achievement of operational objectives and issues and manages and monitors operation effectiveness. The manager is responsible for the leadership and oversight of a results-oriented client services team, through effective supervision of the day-to-day activities, while developing individuals and the overall team.

Through coaching and performance management, the manager works with staff to maximize performance of the case management program and client service. They have a comprehensive understanding of labour relations and can analyze problems, identify key information and issues and tactfully resolve them. They provide effective leadership and corporate guidance, ensuring information flows between leadership and the team. The manager exercises delegated authority to make decisions and provides avenues for dispute resolution consistent with the legislation, administrative law and policies and procedures.

The manager is also responsible for recognizing, researching and implementing solutions that will improve the performance of their teams while aligning with service plan deliverables.

ACCOUNTABILITIES