Service Manager​/Supervisor

Accountable/responsible for ensuring parts and service requests are fulfilled at a high standard of quality to customers by quoted delivery date, ensuring consistent application and administration of the company’s parts, service, and warranty programs.

The Role

Responsible for day-to-day support of the business of Service & Sales for Rotating Equipment and Hydraulics for all our customers

Execute initiatives that contribute to long-term operational excellence and maximize efficiencies including service, warranty programs and parts operations at the branch

Identify issues and work with branch co-workers to resolve them in a timely manner

Provide training and support for all Service technicians and supervisors

Manage branch personnel performance, safety, training, and customer service

Work with customers, suppliers, and co-workers to fulfill service orders and inquiries with service and cost expectations

Manage workflow, scheduling, and monitoring of work order status

Ability to work in a high paced environment with strong time management skills

Ability to multitask effectively

The Candidate

Education:

Journeyman Heavy Equipment Technician, Millwright, or similar certification an asset.

Work Experience:

5 years min related experience in a management in service of rotating equipment, parts, supply chain or product support operations.

Knowledge:
Experience working with budgets, analyzing budgets, and developing targets.

Proficiency:
Microsoft Office, including Outlook, Excel, Word, and Power Point

Effective communication skills, oral and written with the ability to communicate persuasively; provide necessary information to direct reports to enable them to do their work efficiently.

Compensation

Salary range: $71,.

Annual Incentive Bonus Package

Vehicle Allowance

Wajax Employee perks and promotions on goods and services

Benefits

Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.

Wajax led e-learning, and product training through industry leading manufacturers.

Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.

Recognition program where points are earned for merchandise or gift certificates, plus cash awards.

Company matched pension plan

Award-Winning Health and Wellness Program

We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

#J-18808-Ljbffr