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Job Description & How to Apply Below
This is a hands‑on leadership role best suited to someone who already understands how a property restoration business operates day to day — including emergency response, insurance-driven losses, mitigation, and reconstruction. You should be comfortable stepping into a fast-moving environment, leading a team, and keeping both jobs and people on track.
In this role, you’ll oversee branch operations, support and lead staff, maintain strong relationships with insurance partners and referral sources, and help ensure projects are completed safely, efficiently, and to a high standard. You’ll also play a key role in supporting business development and branch growth in the Kamloops market.
You’ll be working closely with ownership, our Kamloops team, the WINMAR franchise network, and our centralized administration office in Kelowna. While day‑to‑day operations sit locally in Kamloops, accounting, payroll, HR, and reporting are handled through Kelowna — so clear communication and follow‑through are important.
We’re looking for someone who takes ownership of outcomes, stays organized under pressure, and knows how to keep restoration jobs moving from start to finish while maintaining strong client and insurer relationships.
What you’ll be responsible for
Leading the day‑to‑day operations of the Kamloops restoration branch
Managing staff, subcontractors, equipment, and active projects
Overseeing jobs from emergency response through to completion
Monitoring job progress, budgets, and customer satisfaction
Ensuring work meets industry standards, insurer expectations, and company procedures
Supporting team development, hiring, onboarding, and performance management
Maintaining relationships with insurance adjusters, brokers, property managers, and commercial clients
Supporting business development and helping grow the branch locally
Monitoring job costing, branch performance, and profitability
Coordinating with Kelowna administration for accounting, payroll, HR, and reporting
What we’re looking for
Experience in the property restoration industry is required (fire, flood, mould, wind, or similar insurance restoration work)
Previous leadership or management experience in restoration or construction
Strong understanding of the insurance restoration process from start to finish
Comfortable working with insurance partners, clients, and field teams
Strong organizational skills and ability to manage multiple active jobs
Experience with job costing, budgets, and operational oversight is an asset
Valid Class 5 driver’s licence
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