Technical Service Supervisor

Drive service innovation as a Technical Service Supervisor at Cummins Inc. in Kamloops, BC. Manage technician workflows and ensure customer-centric solutions in service operations.

This on-site role requires you to coordinate and motivate Service Technicians and Team Leaders for optimal service delivery. You will be responsible for evaluating repair quality and productivity, as well as fostering a culture of safety and accountability. Your proactive communication ensures customer needs are prioritized and clarified.

Key Responsibilities:

• Supervise service technicians and manage work schedules

• Monitor service quality and provide constructive feedback

• Address customer repair issues and maintain satisfaction

• Review service quotes for accuracy and updates

• Participate in continuous improvement initiatives

Requirements:

• College degree or relevant experience required

• Intermediate level experience in technical settings

• Proven experience in service management and sales

• Strong negotiation and conflict management skills

• Competency in service management tools and Microsoft Office

Utilize your experience and leadership skills to enhance service operations at Cummins Inc. in Kamloops.
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