Business Center Operations Leader

A career in transportation is more than bridges, roads, and rail. As we plan, design, and manage projects that move people and goods from Point A to Point B, we create connections that transform our communities. Every airport, road, bridge, port, or transit project is an opportunity to make communities safer, cleaner, and more resilient. Together, we’re making an impact around the world.

If you’re looking for a career that moves, join our team of professionals who are passionate about the future of transportation.

We create great places and the connections that get people and goods moving—whether by car, bus, train, plane, or their own two feet. Working within the context of the communities we serve, we provide planning, engineering, and infrastructure management services that fit the needs of our clients and improve the overall transportation experience. Join our team and help us keep communities connected.

Whatever the distance, wherever the destination – our designs lead you there. Our Transportation group provides comprehensive planning, design, and engineering services for all phases of bridge, rail, airport, roadway, and transit projects.

We are actively seeking a Business Centre Operations Leader to lead our Transportation Group for the province of British Columbia with the goal of significantly growing our presence in the regional transportation market, including the Yukon, Northwest Territories, and Nunavut.

You will be responsible for the Business Center’s leadership, resourcing, financial operations, health, safety and security, and office operations, for the business center comprised of over 100+ talented professionals. You will apply strategic thought, business acumen, and leadership to drive operational excellence in collaboration with leaders, project teams, and the region’s collective multidisciplinary teams to deliver outstanding work that exceeds client expectations.

You will inspire, motivate, and hold teams accountable for continuous improvement ensuring bottom line financial performance and supporting top line strategy.

Reporting directly to the Transportation Regional Business Leader for Western Canada.

• Accountable for continuous improvement and effective management of operational areas within the business center.
• Review business center monthly financial statements, inclusive of discretionary spend and ensure any issues are actioned.
• Regularly monitor forecasting, backlog, EVA, WIP, AR, DSO, and utilization to identify issues and ensure they are addressed.
• Responsible for leading the business center’s annual budgeting process in collaboration with the Business Center Practice Leaders.
• Responsible for oversight of the business center budget and achieving net revenue, gross margin, and contribution margin targets (by volume and by percent).
• Responsible for proactively identifying underperformance against established targets and developing and implementing improvement plans for underperforming operations within the business center.
• Responsible to lead efficient resource management that is responsive to available workloads.
• Responsible for achieving utilization targets through backlog management and collaboration with other contributing business centers to drive overall utilization company wide.
• Responsible to partners with other leaders to drive collaboration and work sharing with the Transportation Business Line across North America and with other Business Lines within British Columbia.
• Responsible for developing, attracting, engaging and retaining top talent resulting in increased engagement scores and decreased voluntary turnover.
• Establish employee connectedness to leadership by interfacing frequently with employees.
• Partner with the Business Center Practice Leader by conducting quarterly office visits and business center wide meetings to communicate the vision, business strategy and progress against applicable action plans.
• Drive improvement of employee engagement by partnering with Human Resources to identify issues, prepare engagement action plans and execute on plans.
• Responsible for recruiting talent to the business center through internal…