Shelter Supervisor - Evening
Job Description & How to Apply Below
Requisition Number : SHELT
002098
Posted :
August 26, 2026
Full-Time
On-site
Locations
Showing 1 location
Description
The West End Shelters Supervisor, reporting to the Shelter Manager, provides supervision to shelter teams across our temporary and emergency winter shelter sites. The primary objective is to ensure individuals facing homelessness and poverty have access to vital services at various shelter locations. This role demands an experienced leader in the social sector, characterized by humility, the ability to build positive relationships, and a commitment to excellence in their work.
This role entails close collaboration with other Mustard Seed program areas, volunteers, partners, and external agencies to fulfill the mission and values of our shelters.
Employment Type:
Full Time
Schedule:
Tuesday to Saturday, 4:00 p.m. to 12:00 a.m.
Reporting to: Shelter Manager
City: Kamloops, BC
Number of Positions to Fill: 1
Salary: $68,640.00
RFR # : 2222
MAJOR DUTIES AND RESPONSIBILITIES
Foster a positive and supportive team environment, leading by example in embodying our organization's values.
Provide strong leadership to the emergency extreme weather shelters team, overseeing daily tasks and responsibilities of support staff, while inspiring trust and cooperation among team members.
Recognize the significance of building trusted relationships with the community members accessing our programs and services. Emphasize the importance of empathetic and respectful interactions with our guests.
Ensure that the shelter team maintains an enhanced visible presence across the property to optimize safety and create a sense of community among our guests.
Prioritize and provide effective solutions to staff concerns and guest issues, fostering a harmonious and supportive environment.
Ensure that clients' records and information are kept confidential, updated, and secure, in compliance with organizational policies and regulations.
Provide spiritual oversight and support to the Shelter team, facilitating regular devotionals to promote staff well-being and resilience.
Develop and execute housing first programming that engages our guests, offering fellowship, hope, and opportunities for personal growth.
Offer regular feedback to team members, conduct monthly one-on-one meetings to discuss progress, challenges, and professional development opportunities.
Train, supervise, and schedule shelter team members, nurturing their growth and ensuring their adherence to organizational values and guidelines.
Collaborate with the Shelter Manager to create and implement innovative policies, procedures, schedules, reports, and budgets for the shelter's efficient functioning.
Liaise with the Health and Safety Analyst to implement and promote The Mustard Seed's Health and Safety policies to ensure a safe environment for all.
Cultivate positive and trusting relationships both within the organization and with external stakeholders to enhance community partnerships.
Facilitate and attend all mandatory meetings and activities to stay informed and engaged in the organization's growth and initiatives.
Other duties may be assigned.
MINIMUM QUALIFICATIONS AND SKILLS
A passion to be part of ending homelessness and poverty in Canada.
Bachelor’s degree in social science, Human Services, or a related field is required; a combination of education and experience may be considered.
Minimum 2 years of experience working in mental health, addictions or homelessness is preferred.
Excellent interpersonal skills and ability to effectively communicate with members of a multidisciplinary team and community agencies.
Demonstrated experience in a senior leadership role, preferably in a not-for-profit or social enterprise environment.
Experience in strategic planning, program evaluation, and program development
Experience with BC Housing’s Coordinated Access, VAT, and HIFIS systems is considered an asset.
Superior organizational, time management and advocacy skills
Possess strong initiative and good decision-making skills.
Good written and oral communication skills
Valid Class 5 driver license, access to a reliable vehicle, a clean drivers…
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