Front of House Manager

Eleven Revelstoke Lodge is an adventure lodge located in the heart of the outdoor adventure mecca, Revelstoke, BC, offering guided adventures and personalized culinary experiences. It is also the home of the Quartermaster Eatery, a fine dining establishment that uses seasonal ingredients from local farms, boutique ranches and wild, sustainable fisheries to craft exquisite and unique dishes that change with the seasons.

Our staff enjoy access to numerous in-house discounts and pro deals, available to all employees. We are also committed to fostering internal development and providing opportunities to enhance and expand our team's skills.

Quartermaster Eatery, located within Eleven Revelstoke Lodge in the heart of downtown Revelstoke, BC, is seeking a dynamic and experienced Front of House Manager to lead daily front-of-house (FOH) operations across our seasonal restaurant, our underground speakeasy — The Boiler Room — and the lodge’s food and beverage service (e.g., breakfast, après.) Reporting to the Executive Chef, the FOH Manager leads and develops the FOH team (servers, bartenders, hosts, and support staff), delivers an exceptional and personalized guest experience, builds and maintains a creative beverage program, and runs disciplined, profitable, and compliant operations.

This is a hands‑on leadership role for someone who thrives in an upscale, fast‑paced mountain hospitality environment. The ideal candidate pairs warm, polished guest service with strong operational and financial rigour — comfortable owning everything from hiring and scheduling to inventory, cash handling, reservations, and systems management — and brings a genuine passion for cocktails, wine, and continually elevating the guest experience.

• Create memorable, personalized experiences by anticipating guest needs and consistently exceeding expectations across the restaurant, The Boiler Room, and lodge service.
• Be a visible, hands‑on presence throughout service, supporting both guests and team members.
• Uphold Quartermaster’s standards through proper steps of service, including greeting, marking, pre‑bussing, and clearing.
• Own guest service recovery — handle complaints, concerns, and special requests with professionalism and care, and follow up to ensure resolution.
• Build relationships with returning guests and lodge clientele; recognize regulars and VIPs.
• Monitor and respond to online reviews (e.g., Google, Open Table, Trip Advisor, Yelp) in coordination with leadership, using guest feedback to improve service.
• Answer guest questions and provide knowledgeable food and beverage recommendations.

• Develop and maintain the cocktail, wine, beer, and zero/low‑alcohol programs, reflecting seasonality and current trends.
• Create and update seasonal beverage menus that meet costing and pour‑cost targets.
• Standardize drink recipes and specs, and ensure consistency across the team.
• Curate the wine list and by‑the‑glass offering in collaboration with the Executive Chef.
• Maintain expert knowledge of all food and beverage offerings and lead staff tastings and education.
• Ensure daily bar prep is planned, assigned, and completed.
• Recruit, interview, and hire FOH staff (servers, bartenders, hosts, and support), managing the full hiring lifecycle including job postings, screening, and reference checks.
• Onboard and train new team members on steps of service, POS use, menu and beverage knowledge, responsible alcohol service, and allergen awareness.
• Build and publish FOH schedules that balance guest demand, service standards, and labour budget; manage time‑off requests, call‑outs, and shift coverage.
• Review and approve timekeeping/punches…