Technical Service Representative - Mining

Position Overview
At Finning, the world’s largest Caterpillar deal, we are looking for two experienced Mining Technical Service Representatives – Shovels and Drills to support our mining customers across Canada.

Company
Number of Openings: 1
Worker Type:
Permanent

Position Overview
At Finning, the world’s largest Caterpillar deal, we are looking for two experienced Mining Technical Service Representatives – Shovels and Drills to support our mining customers across Canada. In this role you will serve as a trusted technical advisor for shovel and drill fleets, helping customer improve equipment reliability, availability, and performance. Working closely with mine team, you will perform equipment audits, provide technical recommendations, coordinate service support and ensure equipment operation and maintenance align with Caterpillar OEM standards.

If you are a seasoned Heavy Equipment Technician, Millwright, Engineer, or mining professional who enjoys solving complex equipment challenges and building strong customer relationships, we’d like to hear from you. We anticipate the starting base salary for this position will be between $115 - $125k, with an addition of a short term incentive plan. Actual salary will be based on the candidate’s experience.

Job Description

Build strong relationships with mining customers and act as a trusted technical advisor

Schedule and conduct customer site visits, equipment inspections and technical reviews

Assess shovel and drill machine health and provide detailed analysis and recommendations

Prepare customer reports and communicate opportunities to improve reliability and performance

Coordinate with Finning’s Parts and Service teams to ensure required components and support are delivered on time

Identify potential equipment issues before failures occur and recommend corrective action
Collaborate with internal teams to ensure exceptional customer service and operational support

Qualifications

Journeyperson Heavy Duty Mechanic, Millwright, Engineer, or equivalent mining equipment experience

Minimum 5 years of customer-facing experience in mining, heavy equipment or industrial operations

Valid class 5 drivers license

Strong knowledge of shovels and drills

Caterpillar equipment experience is considered a strong asset

Excellent verbal and written communication skills

Strong organization, planning and time management abilities

Strong focus on safety, quality and customer satisfaction

Important Notes

This position may be based out of Edmonton, AB or British Columbia

This position is on a 7x7 shift rotation

What Does Finning Offer?

5.75% Employer paid pension, plus up to 1% additional

6% voluntary Employee Share Purchase, earns 2% Finning match

100% Employer paid medical benefits

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.