Technical Service Representative, Electrical

Technical Service Representative, Electrical

Overview
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. This role is onsite in Kamloops, BC, Canada.

Komatsu provides an extensive and robust employee benefits package designed to enhance well-being and foster a diverse and inclusive environment.

Please visit our website  for more information.

Job Overview
If you’re the kind of Red Seal pro who’d rather be elbow-deep in diagnostics than stuck in a shop, this role is built for you. We’re looking for a Technical Service Rep who can handle the heat—on-site, in the field, and under pressure. You’ll be the go-to expert for commissioning, troubleshooting, and keeping our mining machines running like clockwork. This is a role for someone who knows their way around high-voltage systems, heavy iron, and customer expectations.

This is a high-impact role for a seasoned tradesperson who’s ready to travel, troubleshoot, and take ownership in the field. You’ll be the boots on the ground that keep our machines—and our customers—moving forward.

Reports to:

Operations Manager

Shift:  7x7-12h shifts
Safety Sensitive:  Yes – drug & alcohol testing, physical demand fit testing, RCMP criminal record check and submission of 5-year provincial driving record will be required
Travel:  up to 50% travel within Canada and the USA
Relocation:  This position does not offer relocation

Key Job Responsibilities

Support equipment builds, commissioning, and field repairs

Troubleshoot hydraulic, mechanical, and electrical systems (including PLCs and digital drives)

Provide on-site technical support across all product lines

Interface with engineering and product support to resolve recurring issues

Maintain accurate service records and customer data

Work overtime when needed—and thrive in it

Qualifications/Requirements

Red Seal Electrical Journeyperson (dual ticket preferred)

1–3 years of hands-on experience with mining shovels and drills

Strong diagnostic skills and comfort with high-voltage systems

Familiarity with A/B Rockwell, ABB, Siemens Step-7

Proven field experience and solid customer service instincts

Able to work independently and lead in the field

Proficient with Microsoft Office tools

Valid driver’s license and able to access any mine site without restrictions

Additional Information
This posting reflects an existing vacancy within our organization. The position is currently open, and we are actively seeking a candidate for immediate placement. Artificial Intelligence (AI) may be used to assist with interview scheduling and other administrative tasks during the hiring process. However, AI is not used in candidate screening, evaluation, or selection decisions. All hiring decisions are made by our human hiring teams and your application will be reviewed and considered personally by one of them.

Accommodation during the recruitment process is available on request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Note to Recruiters:  Komatsu and its subsidiaries do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Komatsu, directly or indirectly, will be considered Komatsu property. Komatsu will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid,…