Guest Service Agent Part-time TPS

Why Join Us?

Are you the kind of a pro who jumps at the chance to break the mold, stand out, and make your mark? At Silver Hotel Group, we believe small gestures go a long, long way. We're looking for someone who brings a spirit of fun and creativity to work and thrives on the chase of building something extraordinary.

Join our mission to ignite ambition, nurture confidence, and empower defiance of convention. In short—we want you to help us build something exceptional.

Towne Place Suites by Marriott Ottawa Kanata has an existing part‑time vacancy for a Guest Service Agent (Saturdays and Sundays are required). The Guest Service Agent is expected to promote a positive image of the property to guests and must be pleasant, honest, friendly, and able to address guest requests and problems.

Reporting to the Front Office Manager or designate, you will:

• Maintain a warm and friendly demeanor at all times with guests and team members;
• Comply with all company standards and brand standards, if applicable;
• Interact with all guests during check‑in and check‑out procedure;
• Create and cancel reservations as required, handle check‑in and check‑outs;
• Greet all incoming and outgoing calls in a professional and timely manner;
• Review logbook and emails daily and complete all tasks on the checklist;
• Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
• Balance and prepare individual paperwork for closing of shift with hotel standards;
• Work closely and maintain proper communication with all hotel departments;
• Handle guest registration and room assignments, accommodating special requests whenever possible;
• Handle guest check‑ins/check‑outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in‑house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
• Perform other duties assigned by the Supervisor or department manager.

• High school diploma/G.E.D. equivalent;
• At least 1 year of guest service and/or housekeeping experience;
• Experience using industrial cleaning equipment and products;
• Flexible working hours;
• Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
• Ability to work with little or no supervision while meeting high‑performance standards;
• Ability to follow instructions.

At SHG, our people come first. With 600+ team members, our mantra of “You Matter” resonates through everything we do—from engagement to retention.

• Culture you’ll love—fun, recognition, authentic, and vibrant.
• Top‑tier benefits—including Scholarship Opportunities, RRSP matching, wellness credits, team events, recognition, and hotel stay discounts.
• A chance to shape the success of our Kanata hotels.
• Full commitment to inclusivity, equality, and accessibility.
• Work with like‑minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast‑paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!

If you’re someone who thrives on creativity, strategy, and making a meaningful impact—let’s talk!

Help us write the next bold chapter in Kanata’s hospitality scene.

Relax and feel at home with a fully equipped kitchen and high‑speed Internet access. Towne Place Suites by Marriott® is an extended‑stay Ottawa hotel where you can balance work and life as you like, with the comfort, flexibility, and affordability you require. We offer a variety of packages for our Ottawa suites that include hotel deals for seniors, military, AAA/CAA, and corporate…