Guest Services Manager Microtel

Position: Guest Services Manager Microtel ON
Join Microtel Inn & Suites as a Guest Services Manager in Kanata, ON and excel in guest relations and operational management. Your leadership will inspire a dedicated team focused on excellence in hospitality.

As the Guest Services Manager at Microtel, you’ll lead a committed staff while striving to enhance guest satisfaction and property performance. Your responsibilities will include mentoring team members, executing marketing initiatives, and monitoring customer feedback to continually improve service offerings. A systematic approach to operations and strong customer service capabilities will define your success in this role.

Key Responsibilities:

• Lead all guest service operations and staff

• Ensure compliance with hotel quality and safety standards

• Analyze customer satisfaction ratings for improvements

• Engage in community and marketing initiatives

• Oversee staff recruitment and training programs

Requirements:

• At least 3 years of hotel experience, including leadership

• Knowledge of expense management and budgeting

• Experience with customer relations in hospitality

• Strong organizational and planning skills

• High School Diploma or equivalent required

Foster a top-tier guest experience and strengthen your managerial skills with Microtel Inn & Suites.
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