Desk Clerk Nf; Rft Five Palms

Position: DESK CLERK NF2 (RFT) FIVE PALMS
Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

Help

Performs a variety of guest service duties while assisting the operation of a lodging activity within Five Palms. Greets and check-in aniving and departing guests. Serve as the point of contact for all Marine and Guest questions, concerns, and needs while staying at Five Palms. Monitor PBX and telephone functions, answer incoming calls and in-house Guest and staff calls. Assists with all guest reservations May assign rooms, issue keys, calculate and post charges to guest accounts, collect guest payments, complete administration/clerical duties as assigned or needed, maintain front desk and work order logs and/or computerized log apps, as well as operate the front desk.

Receives guest complaints, compliments and requests. Aids management and the guest in finding solutions to their problems or challenges to the best of their ability.

GSAs must maintain a professional appearance and courteous demeanor at all times, and embody the ideals prescribed and taught in the "World Class Customer Service" course. A key role for GSAs is to seek out opportunities to "WOW!" a guest and exceed expectations through creativity and teamwork. Provides concierge services when needed. Assists patron satisfaction by providing guests with any required assistance and resolving complaints/customer issues.

Notifies the higher level supervisor, or proper point of contact for any unusual situations or incidents that require immediate attention.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs. may be required.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise.

Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties as assigned.

Requirements

Help

Conditions of employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

At least one year of experience in a hotel or hospitality environment or in progressively responsible office, customer service or other work which indicates the abilities to acquire the particular knowledge and skill to perform the duties of the job. Ability to operate a personal computer and peripheral equipment using Microsoft software or a similar integrated software program. Working knowledge of word processing, database, spreadsheet, and graphics utilization and implementation.

Excellent oral and written communication skills. Basic knowledge of business mathematics with experience in cash handling, operating cash register and computing charges. Ability to deal congenially and tactfully with others.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency.

The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a…