Operations and Customer Support Specialist ALERIC

Operations & Customer Support Specialist

Job : ALERIC1
Industry: Product Development, Manufacturing & Supply Chain Management
Location: LATAM (Spanish Required)
Job Status: Full Time
Salary:$8 - $9 per hour
Target

Start Date:

ASAP

The client is a premier global product development, manufacturing, and supply chain management firm with over 25 years of experience delivering high-quality product solutions worldwide. While we specialize heavily as a top-tier manufacturer and distributor of air purification systems, our broader expertise lies in empowering businesses by streamlining the entire product lifecyle—from identifying the right global manufacturers and overseeing production to managing complex international shipping, importing, and final delivery.

This isn’t a rigid, repetitive call‑center gig. As our Operations and Customer Support Specialist, you will serve as the operational backbone of a lean, entrepreneurial team. You’ll be the warm, professional voice that US distributors trust over the phone and the detail‑oriented partner managing daily financial transactions and orders in Quick Books.

We are specifically looking for an active contributor, not a bystander. Because we operate as a tight team, you won’t just be following a script. We believe every team member should bring their brain to the table to help solve problems, build efficient processes, and directly impact our day‑to‑day operations. If you thrive in a collaborative, close‑knit environment where your voice actually matters, you will love it here.

• Answer incoming phone calls from US‑based distributors.
• Assist distributors with order placement, product inquiries, and general support.
• Build and maintain strong, professional relationships across our business network.

• Process and manage incoming orders accurately through Quick Books.
• Handle daily financial maintenance tasks, including processing payments.
• Collaborate directly with ownership on a daily task list to keep business workflows moving smoothly.
• Proactively look for ways to streamline workflows and suggest process improvements.

• Perform basic, occasional website updates or maintenance if needed (no coding or development required).
• Monitor inbound messages on social media channels (like Facebook) to ensure client inquiries are answered promptly.
  
  Note:
  
  You will not be responsible for content creation, marketing, or running social media campaigns.

• 3–5+ years of experience in customer service, operations, or administrative support.

• Flawless written and spoken English and Spanish (essential for communicating with our US customer base).

• Proficient with Quick Books (or similar accounting/ERP software) and comfortable picking up basic digital tools.

• Comfortable navigating business‑to‑business customer service and distributor environments.