TAX CLERK

Recruitment Information

Applications are available at the Department of Taxation (DoTAX) – Human Resources Office or at (Use the "Apply for this Job" box below). Complete and return all forms to the Department of Taxation – Human Resources Office, P.O. Box 259, Honolulu, Hawaii 96809.

You must submit the following forms or documentation together with your application or your application may be rejected: ONLY transcripts will be accepted. A photocopy will be accepted, however, DoTAX reserves the right to request for an official copy.

The Department of Taxation will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs. Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you.

We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner.

The functions of Account Management is to provide computer-based correction activities to the demographic or financial information on a taxpayer’s account, in order to process, post, or update net income, general excise, use, county surcharge, withholding, transient accommodation, rental motor vehicle and tour vehicle surcharge tax returns, and also processes, issues, and update license and permit information issued by the Department.

The Customer Inquiry Section is the central hub for all incoming and outgoing communications with taxpayers. This includes inquiries from taxpayers and taxpayers’ representatives through in person, telephone calls, web messaging and written communications. Inquiries include requests for various tax forms, assistance with tax account questions and issues and requests for address changes. All tax types are included in these requests.

The Collections Branch conducts/enforces collection of delinquent taxes by appropriate collection procedures; secures non-filed returns from taxpayers; and conducts investigations to determine compliance with state tax laws.

The Maui District Office conducts office and field examinations of all tax returns filed for general excise, income, miscellaneous, and transient accommodation taxes on the island of Maui. Prepares tax assessments, following established rules.

This position expeditiously correct all header, business rule, financial and other types of simple to moderate errors of all returns and other documents (e.g. extension of time to file, HARPTA filings, etc.) with the objective of getting the respective return of other fillings to post with the Gentax system.

The positions assist taxpayers, or their representative satisfy their inquiries, either in-person, by telephone, by web response or in written communication. This position works closely with all sections of Taxpayer Services in an effort to achieve Departmental and branch goals.

The position collects delinquent State taxes through contacts with taxpayers. They interview delinquent taxpayer regarding payment of tax liabilities arising from wages and business of individuals taxpayers, partnerships, and corporations. Provides information when requested regarding State Income, General Excise, Hawaii Withholding and other tax laws concerning delinquency.

This position provides assistance of a varied nature to customers who contact the one stop services section: answers and resolves simpler complaints; assists customers in filing of their net income, general excise and withholding; transient accommodations tax returns and license application as requested; cashiering of tax payments; etc.

Knowledge…