Resort Associate Multi-Functional: Club Wyndham Holua Resort Mauna Loa Village

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Hiring Immediately. NO Relocation assistance or housing provided for this role.

The Multi-Functional Resort Associate is a cross-functional position that is responsible for two or more functions within various daily resort operations. This position ensures that all owners, guests and associates receive our Hospitality with Heart service.

Responsibilities include, but are not limited to:

• Performs daily Guest Services functions such as guest check-in and check–out, answering phones, completion of shift check-list, and posting charges for copies, laundry, food & beverage, and convenience store outlets etc.
• Make, confirm and cancel reservations for guests. Answer a variety of questions for guests pertaining to their reservations.
• Responds courteously, efficiently and professionally to guest service requests. Directs owner and guest requests to the correct department.
• Performs light administrative duties such as sending e-mail correspondence, use of office equipment, posting in Teams, and use of Microsoft Office.
• Greet guests and provide luggage assistance as needed, including check in, check out, and room moves.
• Deliver messages, luggage, packages, and more or run errands to exceed guest expectations.
• Answer questions about amenities and services, policies, attractions, dining, entertainment, directions, etc.
• Coordinate transportation needs for owners and guests.
• Maintain luggage carts to ensure they are in working order and track bell cart inventory.

• Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms
• Maintains and adheres to housekeeping detail standards. Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies. Makes beds. Replenishes supplies, such as kitchenware and toiletries. Sorts, counts, folds, mark, or carries linens.
• Inspects resort units, ensuring they are clean, functional, and sanitized for owners and guests
• Report status of assignments and communicate readiness of units to Guest Services using property management system.
• Records, delegates and monitors Housekeeping and Maintenance activity using HotSOS or manual tracking.
• Maintains resort interior by dusting and polishing furniture, counters, mirrors, fixtures; washing floors, windows, counters, walls, and woodwork; sweeping, scrubbing and mopping floors; cleaning and vacuuming carpets; re-supplying restrooms and locker rooms with necessary paper products.
• Documented unit inspections and assist Houseman with supplies and inventory replacement as needed by guests and owners
• Assist Housekeepers with cleaning rooms as needed due to time restraints.
• Communicate with rooms control/housekeeping coordinator on room status.

• None required

• Organizational Skills.
• Excellent communication skills.
• Acquires job skills and learns company policies and procedures to complete routine tasks.
• Ability to read and comprehend routine instructions, short correspondence and memos.
• Ability to give high priority to customer service.
• Ability to solve problems with a minimum of supervision.
• Ability to read, write and understand English.
• Basic office skills helpful including basic math, proper cash handling procedures.
• Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.
• Ability to multi-task and work in a fast paced environment.
• Must be people oriented…