Development Specialist​/Development Analyst - Oahu

Development Specialist / Development Analyst
- Oahu

Location:

Honolulu, Hawaii (HI), US, 96840

Posting End Date:
This position will remain open until filled. Early applications are highly encouraged.

Working independently and/or as part of a team, performs analysis, programming, testing, troubleshooting, documentation-writing, implementation, training, and maintenance support for SAP and SAP related information systems to meet company and/or customer requirements, within budget and time constraints. As needed, performs second-level help desk functions.

• Programs/adapts, tests, troubleshoots, documents, and implements SAP and SAP related information systems and/or applications to meet customer needs (new or modifications). As needed, provides second-level technical support for Help Desk.
• Collaborate with Development, Infrastructure, and Desktop Analysts, Database Administrators, Basis personnel, and/or IT Business Solutions Consultants and customer personnel to analyze system/customer requirements and design, or identify commercially available small to medium-sized SAP and SAP related information systems or portions of large systems, including new system development or modification or integration of existing systems (e.g., corporate and end-customer).
• Independently and/or under direction of Development Analysts, collaborate with other ITS development or services groups, and/or ITS consultants and customer personnel to evaluate business or technical software (Unix, client-server, internet, cloud, desktop/laptop, tablet, and/or mobile) that meet customer needs. This includes review of alternatives and support for cost/benefit reviews.
• Assists/trains customers to make the best use of SAP and SAP related information systems; assists in training newer programmer/analysts on tools and techniques employed by Hawaiian Electric.
• Creates work plans, provides status/progress reports, and coordinates with customers.
• Work solely or in concert with others to author requisite documentation to meet a variety of company needs, be it text for rate case or project filings, responses to information requests from interveners, cost benefit analyses, department/team strategies, etc.
• Remain on-call/available for both scheduled and unscheduled work. Said work is occasionally required outside normal business hours and on weekends.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

• Collaborates with development, infrastructure, and desktop staff, IT Business Solutions Consultants, consultants, vendors, and/or customer personnel to analyze work processes; performs detailed analysis and design of SAP and SAP related information systems, including new system development or modification or integration of existing systems. Participates, as needed, in departmental task forces and cost/benefit reviews.
• Programs/adapts, tests, troubleshoots, documents, and implements SAP and SAP related information systems and/or applications to meet client/customer needs (new or modifications). Assists in continuous improvement processes. Provides technical support. Coordinates and/or handles second-level technical support for Help Line, as/if needed.
• Participates as part of a team to coordinate the work of Development Specialists on small/medium-sized projects or segments of large-scale projects; provides research, programming, documentation, testing, troubleshooting, and training support for the development and implementation of SAP and SAP related information systems.
• Assists in assessing customer needs; serves as lead contact for system support; communicates project status and issues upward and to the customers.
• Trains/assists Development Specialists on tools and techniques used to analyze, develop, test, troubleshoot, and document SAP and SAP related information systems. Trains customers to make the best use of said systems.
• Provides feedback regarding performance evaluations for team members; recommends project staffing; assists with project budgets and…