Service Operations Manager

Hawaii USA
- Remote

Full time

REQ-

Service Operations Manager
- Onsite

Location:
Hawaii, United States

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

As a Service Operations Manager, you’ll be part of our Tools & Outdoor team working as an onsite employee. You’ll get to:

• Develop and execute strategic business plans by effectively utilizing marketing programs, leveraging field resources through distributor and end user to drive local brand growth

• Lead a team of customer service and repair professionals

• Achieve results for the service center in the areas of sales and profitability

• Implement and maintain Product Service Division (PSD) processes and procedures for controlling inventories, materials, facilities, equipment, monies, expenditures, billing and all other items as they relate to the operation of the center

• Communicate opportunities, issues, trends to management and marketing

• Effectively manage operational budgets

• Ensure awareness and promote PSD and Stanley Black & Decker programs to customers, distributors and end users

• Build relationships with our distributors, end-users, and other SB&D sales forces to achieve and enhance solid business partnerships

• Deliver outstanding customer service to all customers

• Regularly call on specific list of distributors in the designated geography

• Achieve Environmental Health and Safety (EHS) goals

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• Ability to work independently to achieve results in all categories while maintaining the day-to-day functions of the center successfully

• Excellent skills in Microsoft applications;
  Excel, Power Point, Word, Outlook. SAP experience is a Plus

• Possess the ability to meet and maintain daily/weekly/quarterly productivity goals without sacrificing quality

• Be highly motivated and thrive on challenges and exceeding expectations and targets

• Ability to build, cultivate and maintain strong relationships

• TRAVEL: approximately 10-20% local travel

You’ll receive a competitive salary and a great benefits plan including:

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.

• Discounts on Stanley Black & Decker tools and other partner programs.

• Fleet vehicle

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow:
  Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

• Learn:
  Have access to a wealth of learning resources, including our digital learning portal

• Belong:
  Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.

• Give Back:
  Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re…