Gift Shop Supervisor

North Star Memorial Group is seeking a Gift Shop Supervisor to support daily operations at the historic Byodo-In Temple in Kaneohe Hawaii. This role ensures efficient store functionality, accurate cash handling, and effective merchandising and inventory practices. The supervisor serves as a key point of support to the Gift Shop Manager by maintaining operational standards across the gift shop, ticket booth, and other temple areas.

• Deliver and model outstanding customer service, ensuring a positive and engaging shopping experience for all customers
• Address customer inquiries, concerns, and complaints in a professional and timely manner
• Maintain a welcoming and respectful environment for customers, staff, and vendors
• Operate and oversee the Point‑of‑sale (POS) system, ensuring accurate transactions and cash handling
• Open and/or close the store, including register reconciliation and daily balancing of sales
• Maintain store cleanliness, organization, and visual standards throughout each shift
• Support execution of store policies, procedures, and operational guidelines
• Receive, price, stock, and organize merchandise in accordance with company standards
• Monitor inventory levels, identify discrepancies, and report issues to management
• Assist with product ordering, shipment processing, and stock replenishment
• Create and maintain visually appealing displays to drive sales and enhance the customer experience
• Provide guidance and direction to team members during shifts to ensure efficient workflow and coverage
• Foster a collaborative, respectful, and team‑oriented work environment
• Assist with tracking sales trends, basic reporting, and operational metrics
• Ensure accuracy in pricing, promotions, and product knowledge
• Other duties and responsibilities as assigned by Manager

• Strong customer service orientation and interpersonal skills
• Effective verbal communication and professionalism
• Attention to detail and organization skills
• Dependability, accountability, and integrity
• Basic math skills and analytical abilities
• Basic computer proficiency (POS systems, Microsoft Office preferred)
• Teamwork and adaptability in a fast‑paced retail environment
• Ability to stand for extended periods & lift up to 40lbs
• Weekend availability and flexible scheduling

• $21 - $22/hr.
• On the Job Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Health Savings Account (HSA)
• Life Insurance
• 401(k) with Employer Matching

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.