Store Sales Manager

Responsibilities

• Lead Mattress Firm’s vision and company initiatives, achieving sales performance goals by holding associates accountable for in‑store merchandising across multiple store units.
• Drive selling programs and related KPI results while supporting the omni‑channel experience.
• Ensure the team consistently puts the customer at the center and creates an engaging environment for MFRM team members.
• Coach and develop associates’ skills and performance, fostering a collaborative and motivated team dedicated to success.
• Conduct new‑hire onboarding and team building: one‑on‑one meetings, developing a team bio‑book, and 30‑60‑90‑day check‑ins.
• Manage workforce activities: staffing schedules, punch reconciliation, and ensuring compliance with company policies, appearance standards, and state regulations.
• Represent the company brand professionally in all internal and external interactions.
• Follow procedures for product transfers and inventory documentation.
• Strategically plan and analyze reporting to determine appropriate staffing levels; partner with leadership to adjust staffing.
• Provide technical and product knowledge to associates and customers; serve as subject‑matter expert.
• Identify skill gaps from reporting data and address them through coaching.
• Achieve or exceed individual store financial targets through effective execution and customer service.
• Ensure store execution of product merchandising, marketing, and POP standards.
• Plan and monitor the store’s social media strategy in partnership with marketing.
• Oversee opening and closing procedures, manage stock inventory, and review merchandise flow for accuracy.
• Handle cash procedures, payment acceptance, deposits, and invoicing in accordance with company policies.
• Maintain awareness of competition, advertising, and services; develop strategies to counter.
• Conduct store‑level inventory processes, investigate discrepancies, and partner with leadership and corporate partners as needed.
• Lift, push, or pull 50+ pounds and stand or sit for 8+ hours at a time.
• Execute company initiatives and other activities requested by the supervisor.

• Experience leading retail store management and achieving sales performance goals.
• Strong coaching, communication, and customer‑centric skills.
• Ability to plan strategically and analyze performance data.
• Physical capacity to stand or sit for 8+ hours and lift 50+ pounds.
• Knowledge of retail operations, merchandising, and inventory management.
• Legal authorization to work in the United States without sponsorship.

• Excellent career growth opportunities through on‑the‑job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Get paid on‑demand.
• Base pay or uncapped commission.
• Employee discounts on Mattress Firm sleep products and accessories.
• Competitive salary range of $90,000 to $110,000 per year, depending on qualifications and experience.

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non‑discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We have a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.