Scheduling Coordinator

Center Well Home Health, part of Humana Inc., is seeking a detail-oriented Scheduling Coordinator to support our in-home care teams. In this role, you will coordinate and optimize daily visit schedules for nurses, therapists, and other clinicians, ensuring patients receive timely, high-quality care 'll manage appointment confirmations, handle changes, and maintain accurate information in our EMR and scheduling systems. As a key communication link between patients, families, and field staff, you'll provide exceptional customer service, resolve scheduling issues, and support compliance with care plans.

Center Well offers a collaborative, patient-first culture, innovative tools, and growth opportunities while you help seniors and adults with chronic conditions live more independently at home.

Responsibilities

• Coordinate and maintain daily home health visit schedules for clinicians and patients
• Confirm, update, and optimize appointments based on patient needs and clinician availability
• Serve as primary scheduling contact for patients, families, and care teams
• Enter and update scheduling data accurately in EMR and scheduling systems
• Communicate schedule changes promptly to field staff and patients
• Collaborate with clinical leaders to ensure coverage and timely patient visits
• Monitor workload, visit frequency, and priorities to meet care plans and compliance standards
• Assist with reporting, documentation, and administrative support for scheduling operations

Required Skills

• Healthcare scheduling
• Electronic Medical Records (EMR) systems
• Home health or clinical terminology
• Microsoft Office or similar productivity tools
• Data entry and accuracy
• Customer service and call handling
• Time management and prioritization
• Multi-tasking in fast-paced environment
• Professional written and verbal communication
• Basic reporting and documentation