Teller, Customer Service​/HelpDesk

Teller

Temporary Kankakee, IL, US

Salary Range: $34,662.00 To $52,099.00 Hourly

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve.

Provides outstanding customer service by handling customer transactions in a prompt, accurate, and professional manner. Maintain cash drawers and engage in service activities such as check cashing, withdrawals, deposits, and answering customer inquiries to ensure customer needs are met in a timely manner. Refers customers to appropriate department for product and service needs uncovered during business transactions and/or conversations.

• Provide the internal and external customer with superior customer experience, including friendly demeanor, can-do attitude, and willingness to always help whether on the phone or in person.
• Follow up with customers in a timely manner.
• Provide accurate information.
• Establish a rapport with the customer.
• Perform a variety of bank transactions including checking, savings, and loan transactions to maintain efficient operation of the bank.
• Verify checks and other items for proper endorsement and negotiability; verify signatures and account balances; reconcile checks and cash for deposits; record and process night deposits, bank by mail transactions, and change orders.
• Balance and maintain a cash drawer by reconciling transactions and verifying beginning and ending cash totals; ensure actual cash count matches teller system balance; research any balancing errors; monitor cash level of drawer and branch within established limits.
• Assist in daily balancing of vault and coin machine as needed.
• Satisfy consumer service requests including but not limited to online banking (mobile banking) functions, safe deposit needs, check orders, issuing debit cards, etc.
• Meet and exceed established referral goals by explaining and promoting bank & partner products and services.
• Perform general office duties such as opening and closing the branch, answering main branch line, adhering to branch standards, scanning, etc.
• Assist in training needs of team members.
• Assist other staff members with projects as needed.
• Maintain confidentiality of customer private information and adhere to company policies and procedures.
• Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices.

Customer Service:
Manages difficult or emotional customer situations;
Responds promptly to customer needs;
Solicits customer feedback to improve service;
Responds to requests for service and assistance;
Meets commitments.

Communicator:
Writes clearly and informatively;
Edits work for spelling and grammar;
Varies writing style to meet needs;
Presents numerical data effectively;
Able to read and interpret written information. Speaks clearly and persuasively in positive or negative situations;
Listens and gets clarification;
Responds well to questions.

Organizational:
Can establish a systematic course of action for self to accomplish objectives in an organized manner; determines priorities and allocates resources effectively, within established time frames.

Interpersonal:
Interact with others positively and build relationships with internal and external customers.

Adaptable:
Able to change approach or method to best fit the situation, deal with frequent change, delays, or unexpected events.

Judgement:
Intuitive curiosity to investigate and follow through. Sound decision-making abilities, working within the scope of responsibilities and seeking guidance where necessary.

Technical:
Knowledge of Word Processing software, Spreadsheet software, Internet software. Knowledge of Jack Henry, Deposit Pro, or Laser Pro Software a plus.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties…