Customer Service Representative

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Kankakee, IL, US

3 days ago Requisition

Salary Range: $22.00 to $26.00 Annually

This isn't your typical CSR role.

We're looking for someone who doesn't just answer emails and process orders— we want someone who wants to make a difference.

At Electron Beam Technologies, we're searching for a Customer Service Representative who can take ownership of the customer experience, challenge the status quo, and bring fresh ideas to the table. We want someone who sees opportunities for improvement, isn't afraid to ask "why," and has the drive to help us build a world-class customer service function.

• Lead customer service initiatives
• Help implement, optimize, and improve CRM/CSM systems and processes
• Serve as a CRM champion, ensuring customer data is accurate, actionable, and leveraged to improve service
• Identify opportunities to improve communication, responsiveness, and customer engagement
• Build strong relationships with customers and internal teams
• Influence how we serve our customers in the future

• Thrives in a fast-paced manufacturing environment
• Has strong customer service experience
• Is a CRM guru who understands how to use systems, data, and workflows to drive better customer outcomes
• Enjoys digging into processes and finding ways to improve efficiency and visibility
• Thinks strategically and proactively
• Is organized, detail-oriented, and solutions-focused
• Brings ideas, not excuses

If you're the type of person who sees a process and immediately starts thinking about how to make it better—and gets excited about using CRM tools to create a better customer experience—we want to talk to you.

Apply today or reach out to learn more.