District Consumer Banker II; Kankakee

Overview

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to apply.

The Consumer Banker (CB) will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.

• Perform necessary functions to open accounts and maintain them.
• Run a teller drawer as needed by management.
• Support client engagement through active calling, conversations, and follow‑up.
• Conduct daily activities aligned with The First Financial Bank Experience (FFB Experience), including partnering with internal constituencies to bring appropriate expertise to the client and ensuring client follow‑up calls occur in the proper time frame.
• Maintain all operational and risk management standards.
• Assist clients in transacting business within the branch, drive‑thru, by phone and email.
• Model the way for peers and coworkers aligned with First Financial’s Mission and Values.
• Adhere to all compliance and regulatory procedures.
• Partner with District Specialists to execute retail strategies and objectives that attract, retain, and grow core client relationships, fulfill clients’ financial needs, and provide a first‑class client experience.
• Act as a client’s personal trusted advisor, adding value and building deep client relationships using the First Client Conversation Model.
• Participate in and lead the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service and referral goals set by management, collaborating with the District and lines of business to help clients meet their dedicated financial needs.
• Provide digital assistance for clients establishing or needing support in using the bank’s online offerings.
• Stay informed and up to date on all bank products, processes, and procedures, especially the most complex ones.
• Daily travel shall not exceed 60 miles per day. Travel between banking centers and mileage reimbursement above the current commute qualify for business‑related reimbursement.

• 3‑4 years client service experience in a retail environment.
• 3‑4 years sales and service experience with a track record of meeting sales and service goals in a retail environment.
• High school diploma or General Education Degree (GED) required.
• May obtain notary authorization.
• Strong bank product knowledge and solid sales skills.

• Preferred knowledge and skills.
• Level of complexity and scope.
• Degree of independence and decision‑making required.
• Supervisory responsibilities.
• Physical requirements:
  
  occasionally lifts and carries up to 20 lbs; frequently lifts and carries up to 10 lbs; frequently sits, stands, walks and drives.

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti‑Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Pay Range: $18.00 – $20.67 per hour.

Benefits:
We offer relevant, thoughtful benefits and programs that support every aspect of our associates’ holistic wellbeing. Please review our Benefits Guide. Incentive Eligibility:
All roles are incentive eligible with the exception of Co‑Op, Intern, or Student positions.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law. We are an E‑Verify Employer.

At First Financial Bank, our mission is clear: to be the best bank to do business with, the best place to work, and the best financial partner for our shareholders and the communities we serve. We believe that how we work is just as important as what we achieve. That’s why we’re guided by core values that shape everything we do:
Doing the right thing, Teamwork, Mutual respect, Wellbeing, Excellence.