Automation Supplier Execution

1. Local OT Partner Governance & Shared Service Model

Execute against the local framework for OT partners, including strategic platform providers, strategic suppliers and shared service delivery models.

Define and monitor roles, responsibilities, and interfaces between partners, shared services, and internal teams to avoid overlap and gaps.

Ensure partner governance practices (costings, reviews, escalations, approvals) are consistently monitored.

Drive adherence in collaboration with DQ and CSV to GxP, safety, and regulatory expectations in all partner-delivered services and projects.

2. Enterprise Services & Shared Services Structure

Monitor the global OT service catalog, SLAs/KPIs, and RACI for internal teams, shared services, and external partners.

Coordinate with global and site stakeholders to ensure services are right-sized, sustainable, and cost-effective.

Monitor service performance data and drive improvements in reliability, responsiveness, and quality of shared and partner-delivered services.

3. Contracting, MSAs & Project Templates

Own and maintain local adoption master service agreements, quality plans, service agreements, and maintenance agreements for strategic OT partners and shared services.

Execute project contracting templates for use across all OT platforms and project types.

Partner with Above-site E&M, Legal, Procurement, and functional contract owners to ensure contracts clearly define scope, deliverables, compliance, and pricing structures.

Periodically review and refresh contract terms to reflect evolving business needs, risk posture, and partner performance.

4. Partner Project Delivery Management

Oversee partner project delivery quality for OT-related operational and capital projects, ensuring adherence to global standards, templates, and governance.

Establish expectations for partner project governance, documentation, testing, and handover to operations for all partner-led projects.

Capture and feed partner related project lessons learned into global standards, templates, and partner governance processes.

5. Platform Lifecycle & Enterprise Alignment

Ensure partner and shared service agreements support the full lifecycle of OT platforms (introduction, expansion, upgrades, decommissioning).

Align local partner responsibilities with platform roadmaps for PCS, MES, OSI PI, LIMS, and other OT enterprise applications.

Coordinate with OT Architecture, I&T, and platform owners to confirm lifecycle activities are contractually defined, resourced, and scheduled.

Track local execution of lifecycle activities and drive corrective actions when deviations from standards, timelines, or quality expectations occur.

6. Performance Management & Strategic Relationship Leadership

Monitor local KPIs, scorecards, and review cadences for strategic OT partners and shared services.

Lead periodic performance and business reviews with partners and shared service leaders to address issues, risks, and opportunities for improvement.

Act as the primary escalation point for structural performance concerns or contractual disputes related to OT services.

Foster long-term, collaborative relationships with strategic partners and shared service teams that promote innovation, efficiency, and reliability across the OT ecosystem.