Membership Relations Director

Kankakee Country Club Kankakee, IL 60901, USA

Kankakee Country Club is seeking an experienced Membership Relations Director. This is a highly visible, relationship-driven leadership position responsible for driving membership growth, strengthening community connections, and ensuring new and existing members clearly experience the value of membership. It reports directly to the General Manager/COO. The ideal candidate will have a genuine passion for hospitality; ability to develop and implement programs, projects and activities designed to increase and retain membership in the club.

Annual compensation: $60,000 - $70,000 BOE

• Serve as the main point-of-contact for all membership specific questions and concerns.
• Provide tours for potential members during their application process.
• Be a subject matter expert on the types of membership classifications, fee schedules, and privileges within each membership plan.
• Develop membership leads and activities.
• Arrange and conduct the introductory process for new members.
• Connect with members and guests to determine areas for improvement and develop plans to address.
• Relay member suggestions, concerns, & complaints to club leadership team.
• Manage membership files and paperwork. Keep all membership information current.
• Work with the Office Manager/AP to complete member related administrative tasks.
• Train staff to communicate appropriately about membership inquiries.
• Attend club events to welcome and take photos (or oversee outside photography).
• Annually update files, agreements and information on reciprocal clubs.

• Meet with membership committees regularly and attend meetings to discuss marketing ideas, review prospective members who will be visiting the club, and help identify and attract new members.
• Determine best avenue of hospitality for targeted prospects with the committee. Insight of arrivals, members and guests.
• Develop with Troon marketing, club management and committee strategic membership development program/marketing campaign to increase membership.
• Assist in developing revenue goals, budgets and financial plans in membership and member relations/marketing department. Plan and implement strategies to meet/exceed club membership/financial goals.
• Develop and ensure that established procedures for processing prospective members’ applications are consistently followed.
• Responsible for website, collaterals and all other marketing materials/efforts. Work with internal and external marketing to ensure all are in line with the KCC branding efforts.
• Prepare monthly membership reports and any others needed by management/committee.
• Assist, as needed, in crafting club events to attract new members and guests.
• Be responsible for the development, production and delivery of a next generation membership book.
• Communicate with management and team the membership goals, membership satisfaction, and membership activities.
• Network with other comparable clubs to stay connected to trends and industry initiatives. Maintain PCMA membership and visit similar clubs.
• Maintain confidentiality of all member information.

• 2 years minimal experience as Membership Manager in private club setting.
• Bachelor’s degree in communication, business, or marketing, preferred but not required.
• Jonas point of sale is desirable.
• Pipedrive CRM experience (or similar) preferred.
• Proficiency in Canva.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Publisher).
• Ability to work weekends and holidays as required.
• Illinois weather conditions can vary. Member Relations Director may experience various types of weather including sunshine, heat, rain, and snow.

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Principal duties are intended to describe those functions that are essential to the performance of this job and “other” duties (if defined) include those that are considered incidental or secondary to the overall purpose of this job.

• Employee Assistance Program (EAP)
• 401k (19+)
• Holiday Pay

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.