Revenue Cycle Training Manager

Revenue Cycle Training Manager

The Revenue Cycle Training Manager is a highly visible and collaborative leader responsible for overseeing the development, delivery, and evaluation of training programs across Riverside Healthcare. This position supervises all Epic Revenue Cycle Trainers, Epic Principal Trainers, Credentialed Trainers, and Epic Super Users/Champions for providers, outpatient ambulatory care, home health care, and all revenue cycle applications from registration staff to billing to health information/coding.

In addition, the manager helps ensure high quality orientation, onboarding and ongoing enterprise education in addition to Epic training.

The manager works closely with operational leaders, Epic leadership and analysts to identify training needs, create educational programs, and ensure end-users are proficient and confident in workflows and Epic system applications and various duties associated with their jobs. As a servant leader, the Revenue Cycle Training Manager acts as a consultant to leadership, contributing to initiatives that support employee retention, process improvement, and remarkable outcomes.

Demonstrates flexibility with assignments within professional scope/duties/licensure and as a salaried professional, you may be expected to work above your FTE.

Training Program Development & Delivery:

• Design, implement, and maintain training programs that promote continuous learning for onsite, remote, and contracted revenue cycle team members.
• Develop training content using the Learning Management System (LMS), including on-demand videos, e-learning modules, simulations/Auto Grader, instructor-led sessions, and skill assessments.
• Apply evidence-based practices in curriculum design to optimize training effectiveness and learning retention.
• Ensure the configuration and maintenance of training environments to support hands-on learning for diverse job roles.
• Develop evidence-based training materials for Epic applications, workflows, and associated equipment.
• Conduct new hire training, onboarding sessions, and ongoing education programs to maintain staff competency.
• Establish training programs that address new processes, protocols, and regulatory requirements as healthcare practices evolve and ensure ongoing compliance with regulatory/accrediting training in coordination with direct reports and operational leaders.
• Maintain accurate LMS records and update course catalogs for training across various departments, ensuring data integrity and data governance of LMS/training records.

Training Evaluation & Performance Improvement:

• Utilize the Kirkpatrick Levels of Evaluation or the Phillips ROI Model to assess training outcomes and ensure alignment with organizational goals.
• Develop and implement rounding schedules to gather real-time feedback from end-users and identify opportunities for workflow or training enhancements.
• Analyze help tickets, email updates, and training feedback to identify trends and guide training improvements

Leadership of Direct Reports:

• Directly supervise and mentor the Epic Revenue Cycle, Ambulatory, and Home Health training team within the Organizational Development and Learning department to foster high engagement and retention.
• Lead hiring, coaching, and performance evaluations to build a high-performing, engaged, and growth-oriented training team.
• Collaborate with the ODL Leadership team to coordinate team services and ensure consistent, high-quality training across Epic applications and comprehensive orientation, onboarding and ongoing educational and training programs for all roles/disciplines.

Collaboration & Stakeholder Engagement:

• Serve as an educational consultant to operational leaders, providing guidance on training strategies that improve performance and retention.
• Partner with Epic analysts to design and test new functionality that meets business, patient-care, and regulatory requirements.
• Participate in Technical Specialist (TS) calls and other meetings to stay informed on project updates and system enhancements.

System & Process Optimization and Project Management:

• Oversee training programs for various Epic applications, including:
  • Access:
    Cadence, Grand Central, Prelude, HIM, Identity
  • Billing:
    Resolute Hospital Billing, Resolute Professional Billing, Resolute Claims & Electronic Remittance
  • Clinical & Specialty Areas:
    Ambulatory, Beacon, Behavioral Health, Rehab, MyChart/Epic Care Link, Healthy Planet, Community Connect, Home Health, and more.
• Collaborate with revenue cycle leadership to support process documentation, standards development, and policy implementation.
• Participate in cross-functional projects to test and implement Epic system upgrades and ensure compliance with change control protocols.
• Collaborate on projects related to Epic system upgrades, process enhancements, and regulatory compliance.
• Ensure the training team adheres to Epic change control protocols, facility structures, and best practices in project management.

Nonessential Job Duties:

• Assist in…