Distribution Account Manager

Distribution Account Manager

In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. Ruckus Networks is seeking a highly qualified Distribution Account Manager to join our team. This role will be responsible for managing distribution relationships within North America. The ideal candidate resides in the Chicago area or Midwest region of the United States. For the hard-working people in the world's most demanding industries, 'good enough' networking isn't good enough.

They need networks that meet their organization's exacting needs. RUCKUS® builds and delivers purpose-driven networks that perform in the tough environments of the industries we serve. Together with our trusted go-to-market partners, we empower our customers to deliver exceptional experiences to the guests, students, residents, citizens, and employees who are counting on them. If you're passionate about sales and building positive relationships, this is the role for you!

Key Responsibilities:

• Oversee all business operations through assigned distribution partners.
• Manage, develop, and drive the success of distributors, collaborating closely with local Channel and End-User sales teams.
• Identify and execute strategic initiatives to distinguish Ruckus Networks and generate incremental revenue through distributors, facilitating effective adoption and growth of both new and existing products.
• Support distributors in recruiting and developing new distribution-managed resellers.
• Serve as the primary operational contact for assigned distributors, promptly addressing inquiries to maintain seamless collaboration.
• Resolve platform-related issues faced by distributors, including portal access, login troubleshooting, and CPQ matters such as license allocation.
• Clearly communicate program details, provide progress updates, and assist distributors in accessing necessary training and certifications.
• Coordinate pipeline management and supply requirements in partnership with distribution.
• Prepare reports for Quarterly Business Reviews (QBRs) and ROI analyses and contribute to distribution-focused presentations for internal and external audiences.
• Promote high attendance at distributor marketing events and ensure thorough follow-up to maximize sales conversions.
• Evaluate and refine operational workflows, document improvements, and facilitate ease of business for distributors.

Required Qualifications:

• Minimum of 3 years' experience in distribution and channel relationship building/partner management, preferably within the technology sector and involving Distributors, Resellers, System Integrators, alliances, and strategic partners.
• Comprehensive understanding of indirect sales models and the pivotal role of distribution partners in the technology ecosystem; ability to articulate and align business strategies from both the distributors and Ruckus solution perspectives.
• Demonstrated proficiency in complex internal systems (such as Salesforce CRM and Partner Portals) and strong process improvement skills.
• Proven capability to manage a high volume of diverse inquiries, maintaining responsive liaison to ensure partner satisfaction.
• Exceptional written and verbal communication skills, with the ability to explain intricate program details and operational procedures effectively.
• Experience in sales data management, pipeline maintenance, and use of reporting tools for business review purposes.
• Strong motivation and integrity, complemented by interpersonal, project management, negotiation, change management, problem-solving, and process management expertise.

Our salary ranges consider a wide variety of factors, including but not limited to benchmarking by independent third-party consultants, skill sets, years of experience, training, education, geography, and other business needs. Depending on experience, the range can be higher for candidates with exceptional experience and a demonstrated history of successful performance. This position's expected total compensation (base salary and commission range).

The candidate will be rewarded with a comprehensive benefits package, including medical, dental, and vision plans, life and…