Automotive Service Advisor

Hilbish Ford is seeking a professional and customer-focused Automotive Service Advisor to join our team. Our dealership is built on strong leadership, a loyal customer base, and a team environment where many employees choose to build long-term careers. We take pride in providing a workplace where people are supported, respected, and given the tools they need to succeed.

As the Service Advisor
, you will be the primary point of contact for customers requiring automotive maintenance and repair services. In this role, you’ll assess vehicle service needs, schedule appointments, and communicate clearly with both customers and our service technicians to ensure work is completed efficiently and to the highest standard.

The ideal candidate enjoys building lasting customer relationships, thrives in a team-oriented environment, and takes pride in delivering a service experience that keeps customers coming back.

• Competitive Pay
• Health Insurance
• PTO
• 401(K)

• Conduct thorough vehicle inspections to accurately diagnose problems and recommend necessary repairs and maintenance
• Provide detailed explanations of recommended services and associated costs to customers, ensuring transparency and trust
• Schedule service appointments and manage the service department's workload efficiently
• Collaborate with technicians and other team members to ensure smooth workflow and timely completion of repairs
• Handle customer inquiries and complaints promptly and professionally, striving to resolve issues to their satisfaction
• Maintain a clean and organized work environment, adhering to safety and cleanliness standards
• Other duties assigned

• Experience in automotive service advising or a similar customer service role within the automotive industry preferred
• Strong knowledge of automotive systems and components, including diagnostic procedures and repair techniques
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and work effectively as part of a team
• Proficiency in computerized systems and software applications used for estimating, scheduling, and invoicing
• Valid driver's license and a clean driving record
• Must be able to pass a pre-employment background check

WE ARE CAPITAL! With 20 automotive and powersports franchises and over 1,500 employees, CAPITAL is more than a company – it’s a community. We combine a rich tradition of excellence with the forward-thinking culture of a family-owned business. We’re proud to support military personnel and veterans and are committed to your professional growth, innovation, and success. Ready to accelerate your career?

Join the Capital Automotive Group family today and become part of a team that’s driving innovation and delivering excellence every mile of the way!

At Capital Auto Group, we are committed to creating a diverse and inclusive workplace. We embrace equal opportunity in all aspects of employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We value the unique perspectives and contributions of every employee and strive to foster a culture where everyone feels respected and empowered.