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Senior Mobile Expert & CX Specialist

Job in Kannapolis, Cabarrus County, North Carolina, 28081, USA
Listing for: T-MOBILE USA, Inc.
Full Time position
Listed on 2026-08-22
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 72000 USD Yearly USD 60000.00 72000.00 YEAR
Job Description & How to Apply Below

T-Mobile USA, Inc. seeks a Sr Mobile Expert for our company-owned Experience stores. You will deliver best-in-class customer service while leveraging retail expertise, using new systems and tools to resolve customer needs from research to resolution.

You will train and develop continuously in a team-driven environment, collaborating with peers in Customer Service and Engineering to create fast, effective resolutions and exceptional in-store experiences.

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Position Requirements
10+ Years work experience
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