Telecommunicator​/Telecommunicator II​/Master Telecommunicator

Telecommunicator

$45,742 - $52,604 annually. No prior experience required.

Open until filled.

• Must be able to obtain a Certification from the North Carolina Sheriff’s Education and Training Standards Commission as a Criminal Justice Officer / Telecommunicator or, if hired prior to January 1, 2021, have obtained training, experience, and education comparable to the requirements of the Intermediate Certificate.
• Receives incoming calls on multi‑band, multi‑channel telecommunications equipment.
• Classifies calls by the nature and type of emergency.
• Obtains precise and detailed information, usually from distressed individuals, to ensure an appropriate course of action.
• Dispatches appropriate public safety personnel and equipment.
• Responds to requests from the general public for information regarding the full range of available public services or routes calls to the appropriate department, division, or person.
• Records demographic and other identifying data for each call received according to the nature of the emergency or non‑emergency.
• Operates computer terminals for DCI (Division of Criminal Information) and the departmental computer system.
• Enters and extracts data needed for investigative purposes by police or others authorized to receive such data.
• Receives and dispatches E911 calls, operates E911 equipment, including systems for telecommunication with the deaf.
• Operates a computer terminal for Computer Aided Dispatch (CAD).
• Decides if incoming calls should be referred to other local jurisdictions or if other state or local law enforcement, medical, or fire personnel should be requested.
• Receives and dispatches police and fire calls for the City of Kannapolis.
• Monitors CCTV.
• Performs related duties and assignments as directed by the department.

$48,032 - $55,237 annually.

• Must meet the requirements of Telecommunicator (above).
• Obtained an Intermediate Certification from the NC Sheriff’s Education and Training Standards Commission as a Criminal Justice Officer / Telecommunicator or, if hired prior to January 1, 2021, have obtained training, experience, and education comparable to the Intermediate Certificate.
• Has four years of service as a Telecommunicator.
• Maintains all required certifications from the NC Sheriff’s Education Training and Standards Commission as a Criminal Justice Officer / Telecommunicator.
• Successfully completed at least 40 hours of approved training or education in courses related to the duties of a telecommunicator that are designed to enhance skills and/or knowledge. Initial telecommunicator certification course, annual in‑service, and Commission‑mandated courses do not count toward this requirement.
• Is an active and progressive Communications Training Officer (CTO) or has completed 50% of a Leadership Development Program approved by the Chief of Police.
• Must successfully complete, or have completed, training and/or certification in advanced supervision or leadership as approved by the Chief of Police.

$50,430 - $57,994 annually.

• Obtained an Advanced Certification from the NC Sheriff’s Education and Training Standards Commission as a Criminal Justice Officer / Telecommunicator or, if hired prior to January 1, 2021, have obtained training, experience, and education comparable to the Advanced Certificate.
• Has completed six years of service as a Telecommunicator.
• Maintains all required certifications from the NC Sheriff’s Education Training and Standards Commission as a Criminal Justice Officer / Telecommunicator.
• Is an active and progressive Communications Training Officer (CTO) or has completed a Leadership Development Program approved by the Chief of Police.
• Must have attained an overall standard or above standard rating on their three prior performance evaluations.
• No formal disciplinary actions within the past twelve months.
• Recommendation of supervisors at the Unit and Division level.
• Must be able to complete basic supervisory tasks such as troubleshooting technical issues within the Communications Center.
• Must successfully complete, or have completed, training and/or certification in advanced supervision or leadership as approved by the Chief of Police.