Student Services Coordinator - SON

Overview

Student Services Coordinator - SON

Department: SON Student Affairs (SA) Operations
Student Affairs

Position Title:

Student Services Coordinator - SON
Job Family Group:
Professional Staff

Job Description

Summary:

The Student Services Coordinator serves as a central resource in the School of Nursing's Office of Student Affairs, providing high-level administrative, operational, and student-facing support. This role ensures the smooth execution of student services, compliance tracking, admissions support, and event coordination. The Coordinator contributes to a collaborative and student-centered environment by managing complex workflows, maintaining accurate records, and facilitating effective communication across departments.

This position requires a proactive, detail-oriented professional who thrives in a dynamic academic setting and is committed to enhancing the student experience. This is a full-time, on-campus position.

• Front Office Coordination & Student Engagement (25%)
  Serve as the first point of contact for students, faculty, and visitors, providing professional and welcoming service.
• Respond to inquiries via phone, email, and in-person, ensuring accurate information and warm handoffs.
• Maintain current knowledge of academic programs and student services to effectively triage and resolve inquiries.
• Coordinate scheduling student meetings for the Associate Dean and academic advisors.
• Oversee student-facing services such as locker assignments, scrub checkouts, and general front office presentation.

• Office Operations & Records Management (25%)
  Manage student records and digital filing systems, ensuring accuracy, confidentiality, and annual updates.
• Maintain and update the Student Affairs SharePoint site and weekly student communications.
• Assist with policy updates, including the student handbook and website content.
• Ensure accessibility compliance across digital platforms and documents.
• Provide clerical support including inventory management, mail handling, copying, and data entry.
• Take meeting minutes and support committee documentation as needed.
• Serve as support contact for Registrar for transcript verifications and updating student name changes.

• Admissions and Compliance Management and Support (25%)
  Assist with transcript evaluations and serve as an application reader during admissions cycles.
• Manage consortium agreements for community college partnerships.
• Oversee onboarding and compliance tracking for graduate students, including background checks, certifications, and licensure. Manage student holds related to compliance.
• Administer color blindness screenings and support compliance for undergraduate students as needed.
• Support scholarship processes through data management and student communication.

• Administrative and Project Coordination (25%)
  Provide logistics support for major student events such as New Student Orientation and Student Recognition Ceremony.
• Manage event registrations, room reservations, catering, signage, and materials.
• Support campus tours, student ambassador scheduling, and visitor coordination.
• Assist with special projects and initiatives assigned by the Dean or Associate Dean.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is only a summary of the typical functions of the job, not an exhaustive list of all possible job responsibilities, tasks, duties, and assignments. Furthermore, job duties, responsibilities and activities may change at any time with or without notice.

• Work Experience: 4 years of experience in administrative support, student services, or office coordination. Education can substitute on a year for year basis.
• Experience with Microsoft Office Suite

• Education: Bachelor's degree in a related field
• Work Experience: 2 years of experience working in a higher education or healthcare academic setting.
• 1 year of experience working with student compliance systems such as Validity or Clinical Student
• 1 year of experience working with SLATE Application tool

• Organizational and time management…